#adam-williams_error
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- adam-williams_error, 3 days ago, 10 messages
paper garnet
For additional context, Stripe Radar is disabled on the account in question.
wanton lantern
Hi, let me help you with this.
This is basically the response we got from the card network, e.g. Visa/MasterCard.
The issuing bank can respond with any values they want, and Stripe just delivers it back to your app.
paper garnet
"network_status": "not_sent_to_network",
Are you sure about that?
"type": "blocked" looks awfully like Stripe has decided of its own accord to prevent the payment going through
wanton lantern
Could you please share the PaymentIntent ID pi_xxx?
paper garnet
Sure, pi_3OpRnHLCeRZDq69e0FEyonaq
My guess here is that there's some sort of (presumably completely undocumented) behaviour on Stripe's side that blocks payments if there are "too many" declines in a time period (even for accounts with Radar switched off??)
This customer was migrated from our previous payment provider. I have no idea why the other PIs are generic_declineing and suspect that only the card issuer knows that, but they are a legitimate customer. How long have they been blocked for? Is it at the payment method, or customer level? Can I manually unblock them?
wanton lantern
Yes, that's possible. I would suggest reaching out to Stripe Support and they will be able to help with this better: https://support.stripe.com/?contact=true
paper garnet
Thanks... Frustrating but I appreciate you're probably not able to give more detail than you have