#rmulo-lima_api
robust snowBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question. Thank you for your patience!
âąď¸ We automatically close idle threads, which makes them read-only. Make sure you stick around to chat in realtime! If this thread is closed and you have another question you'll need to start a new thread.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1214179704408514560
đ Have more to share? You can add more detail below, including code, screenshots, videos, etc.
old dome
I tried to find the API where I can make this update button appear, but without success, there is no such option within the documentation.
glass cometBOT
stray geyser
Hi, let me help you with this.
It's not possible to re-activate a cancelled Subscription. You will have to create a new one.
old dome
Why does the option to reactivate/renew appear in other players?
This company uses stripe as a payment method and has a button to renew the account after I have canceled. How do I insert this into my portal?
In the documentation itself, there is a reactivate subscription button on the screen, but it did not appear in our tests and we were also unable to find a setting where to activate this.
stray geyser
It might be that they paused the Subscription, and not cancelled completely.
old dome
and how do I add this in the customer portal settings? This option does not appear there.
I tried the suspend option, it didn't work.
On the second printing of the documentation, it is clear that it is a subscription renewal.
stray geyser
Oh, I see in the screenshot that it says "... will be cancelled..."
This means that the Subscription was scheduled to cancel at period end, but still active. And you can choose to undo this on Customer Portal until that date.
old dome
and in this case here?
stray geyser
I guess it's the same, since you wouldn't see it in the Portal if it was actually cancelled.