#kingandaval_api

1 messages ¡ Page 1 of 1 (latest)

thin ivyBOT
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novel dockBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

brazen tulip
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Apologies for resubmitting this - last thread appeared to get locked?

I'm on the 2022 API, if it helps.

novel dockBOT
left sparrow
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If you're using a plugin to communicate with Stripe you should talk to the plugin developer, since we don't know how it works.

brazen tulip
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I appreciate that, and I have reached out to them separately but as the plugin code (or site code) has not changed, the only thing that could have changed feels like the API? Was there an update at all?

This stopped working on 29/02/24

left sparrow
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If the error is on Stripe side, the plugin developer will need reach out to us, since they would be able provide the details that we need to investigate the problem. For example, the loading state doesn't come from Stripe, so I don't know what it means, if it's an error or just the request takes longer to respond. Does it come from your code, or plugin's?

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But yes, I am able to reproduce the issue on your staging site.

brazen tulip
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Gotcha - thanks. I'll reach out to them again and tell them they need to speak to you directly.

Thanks

left sparrow
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Happy to help.