#ravenheartz_cartesbancaires
midnight yarrowBOT
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patent scrollBOT
solar dawn
hi! Can you delete this? I will change the content
restive beacon
Hi 👋 you can put the revised content in the thread.
solar dawn
sorry, I don't want to share a part of it. So I need for this to be deleted
restive beacon
There is nothing sensitive in there, I don't see any need to delete anything.
restive beacon
Can you elaborate on the issue?
solar dawn
the card brand dropdown is always disabled
I tried to make it work with countless versions of the libraries
using PaymentElement or the separate fields
restive beacon
How are you testing that, are you using one of the test cards that supports and emulates a cobranded card?
restive beacon
Do you have a publicly accessible test site where I can see what the behavior you're describing?
solar dawn
I will setup one in a minute 👀
meanwhile, even on your demo site it does not seem to work https://checkout.stripe.dev/
restive beacon
That page uses a US-based account (at least when I view it), so it's expected for Card Brand Choice to not be shown as that is only offered to businesses in the EEA:
https://docs.stripe.com/co-badged-cards-compliance?type=web-elements&ui=payment-element#:~:text=and where the business is based in the EEA
solar dawn
oh, maybe that's the issue. Let me double check my test account
hum, changed my test account country to Germany
still not working 🤔
acct_1OUwb6GwEEw4tjx0 (if this is sensitive, I can delete it, but it is a test account)
the brand selection is always disabled
restive beacon
Sorry, but this doesn't tell me much. Initially you provided code for a Payment Element, then linked to a doc about integrating with the Card Element. This leaves me unsure what integration you're trying to build, or what you're doing to see the behavior being described. I will either need substanially more context, or a test site where I can see what you're trying to describe.
solar dawn
I am double checking if I can share my test site. I will do once I get approval
anyway, I am trying all of the available integrations (that's why it is confusing)
just to see if any of them works with this feature
we can focus on Payment Element, since that's what we are using today (I it would be bad to move away from it)
what kind of questions would you have? No sure what more context I can provide
restive beacon
Can you go here and turn on CB?
https://dashboard.stripe.com/test/settings/payment_methods
solar dawn
I had it enabled previously, but my account was set to the US. Had to enable it again. But still not working
let me try to change it to France, since it mentions France there
restive beacon
I'm diving into my test flows on the side to see what I see
solar dawn
ohh, so with France it worked!
both integrations: PaymentElement and separated elements (CardNumberElement, etc)
restive beacon
Hm, interesting, based on what I'm seeing here:
https://docs.stripe.com/connect/payment-method-available-countries#cartes-bancaires
it should be supported for Germany too
solar dawn
yeah, that's weird. Is there a way to double check the list of supported countries so I can let everyone know here?
restive beacon
This is getting more into regional availability, which is something my team and I are less familiar with, so this may need to go to our Support team. Still looking though.
solar dawn
I understand. Thank you so much anyway. If you have any news about it, let me know 👍
restive beacon
I came across this line, which I haven't noticed before:
If your business isn’t based in France, Cartes Bancaires won’t be fully enabled until your account has processed 50 EUR from Cartes Bancaires eligible cards.
https://docs.stripe.com/payments/cartes-bancaires#:~:text=If your business isn’t based in France%2C Cartes Bancaires won’t be fully enabled until your account has processed 50 EUR from Cartes Bancaires eligible cards
It looks like it could be part of what's going on since you see CB immediately with a FR account, but you don't see it for non-FR accounts.
patent scrollBOT
solar dawn
oh, yeah. It makes sense
restive beacon
My suspicion is that limitation is kicking in, and I would recommend trying to process a CB card over the non-CB network in testmode for at least 50 euros. Let that settle, and then see if you begin seeing CB. If that doesn't do the trick, then I would recommend following up with our Support team to confirm when CB becomes available:
https://support.stripe.com/?contact=true
solar dawn
hum, just spent 50 EUR and it still does not show up for Germany
do you have a test card specific for Cartes Bancaires? (not co-branded)
I believe the issue could be that the co-branded ones I am using are selecting Visa by default
if not, I may need to force the brand
bitter dune
👋 hopping in here since toby had to head out
solar dawn
hi Karbi
I just tried to force the network to cartes_bancaires but it still selects visa
defaultValues: {
card: {
network: ['cartes_bancaires'],
}
}
Unfortunately we don't have any Cartes bancaires test cards that aren't cobranded, so it's likely that you still haven't met the 50 euro requirement that toby link you to earlier
Have you written into support yet? They'll know more about the best way to meet that specific requirement
midnight yarrowBOT
ravenheartz_cartesbancaires
solar dawn
not yet. I was just trying to test so we could be sure
do you know the best way to force the brand like above?
bitter dune
I assume that default only kicks in on an accuont that's fully enabled to use cartes bancaires (as in the dropdown appears) so setting a default wouldn't work for your DE account yet. Have you tried it on your french account?
solar dawn
not yet. I will try now and let you know
did not work
tried:
- set the account to France
- enabled cartes bancaires
- purchased 60 EUR with cartes bancaires
- switched the account to Germany
- re-enabled cartes bancaires
the card brand choice does not appear after that. And the card brand is still forced as sent above
bitter dune
The card brand choice doesn't appear on your french account at all?
Also, why are you switching your account country?
solar dawn
it works with a French account
I am switching just to test the availability in other countries
CB should work with any EEA country if I have at least 50 EUR in purchases, but it is not
bitter dune
Yeah as we said before you need to be talking to support to get some more clarity on that requirement