adrian_unexpected

[hallow cypress]

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[snow forge]

There is my complete message :
Hello,

We have implemented an upgrade and downgrade system on our two pricing plans (Basic at approximately $65/year and AI at around $150/year).

When users want to upgrade, they need to click "upgrade" in our web app, which then redirects them to Stripe’s checkout form to pay the pro-rated difference.

However, if a user accesses the Stripe’s checkout form and exits without completing the payment, Stripe still processes it as a plan change. Additionally, their subscription status becomes "past due," and because we monitor the webhook, we end up deactivating their license.

How can we configure Stripe to prevent the subscription plan from changing until after the user has paid the pro-rated difference for the upgrade?

[noble heart]

👋 happy to help