#melarts_unexpected
narrow brookBOT
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slender ruinBOT
lavish sleet
I think destination
strong flax
with on_behalf_of?
lavish sleet
yes
For the record we never had this kind of issue with our other connect accounts. Bancontact is never a problem except for this one
strong flax
you can configure the PaymentMethods on your account https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts?config_id=pmc_1OkPLUE1S6fJwWaW5J2qDMtk
lavish sleet
yes but we configure them by account not via the platform i think
strong flax
if you're using on_behalf_of you don't need to configure by account
lavish sleet
yes but we can also activate account by account right ?
Honestly that's not really my question ^^ I want to know if there is a way to understand why this one has specifically failed
bold pawn
You are referring to this section right ?
lavish sleet
yes exactly
bold pawn
In fact, I see that the bankcontact payment method was suspended for the account acct_1OmxUHFWH2aX5oFg. While this channel is for technical integration question only. I invite you to reach out to Stripe Support (https://support.stripe.com/contact) and double check why in particular for this account the payment method is disabled
lavish sleet
Ok thanks!