#stixxs_api
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mental cave
hello! can you share more about what you mean by resuming their subscriptions?
sour wing
Hi Alex,
So when a subscription recurring payment fails, the sign in to our platform is immediately blocked.
What we want to do next is stop all payment retries and simple send an email to the customer with a payment link that allows them to pay the outstanding amount for the subscription, not start a new one.
We will then automatically renable their account once the subscription status changs back to active
mental cave
so i assume the subscription is probably in past_due state at this point?
sour wing
Um, I would assume so.
If a recurring payment for a subscription fails, is the subscription status automatically set to past_due in your platform? Or do we need to programmatically change this ourselves?
mental cave
it should move to past_due, but it depends on your Billing settings too. For simplicity's sake, lets just take it that it's past_due
i think you would want to use the Subscription's latest invoice's : https://docs.stripe.com/api/subscriptions/object#subscription_object-latest_invoice hosted invoice url and send that to your customer to pay : https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url
you don't have to make two requests, you can expand latest_invoice https://stripe.com/docs/api/expanding_objects when retrieving the Subscription
sour wing
Perfect mate thank you!
I will give this a go
Oh sorry I also had another question
We've found that customers records don't seem to use email as their unique identifier for upserting.
So for example, if a customer cancelled their subscription 6 months ago and then creates a new one, it seems to create a new customer record in the stripe dashboard.
Is there anyway to control this behaviour?
We programmatically create azure B2C user accounts when a subscription is created and paid, we then store the user object ID against the customer record in stripe... If it creates a new customer record in stripe, then we lose the ability of tracking the object Id.
mental cave
hello! that's expected behavior, Stripe doesn't de-duplicate customers with the same email for you at the moment, so you'll need to implement the logic for that yourself
generally, you can check if a Customer already exists with that email : https://docs.stripe.com/api/customers/list#list_customers-email
sour wing
Nice! Is there a merging tool on the API?
If not, this should suffice anyway as I can obtain the object id from the previous record and apply it to the new one.
mental cave
no, unfortunately it's not possible to merge Customers 😅
you could consider creating the Subscription again on another Customer and then cancelling and deleting the old Subscription and duplicate Customer
sour wing
Yeah that's all good, we build the logic for the rest! Thank you very much 🙂
Have a good day/evening! Whichever it is for you 😄
mental cave
feel free to reach out again in case you run into any other issues!
sour wing
Hi Alex, not sure if you're still online.
Quick question, if a subscription payment fails and we do use the smart retry policy, will it recognise if a user has made payment manually using an invoice link we send them?
mental cave
it will yes
you can totally try this out. in case you haven't seen this yet, you can use test clocks to mimic the passing of time : https://stripe.com/docs/billing/testing/test-clocks
sour wing
^^ that is awesome