#thomas_subscription_recovery
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weak matrixBOT
tawny citrus
Hi there! By "udpate their card in their dashboard", are you referring to the Customer Portal or something else?
tawny ibex
Hi,
I do not use the Customer Portal from Stripe, it is homemade using the API, but the result is the same. I correctly receive the new payement method for that user in my stripe dashboard
Here is a client in this case : cus_LlHQxVOL4iWes4
Payment error on the 28 at 14:26 and card update on the 29 at 15h49
tawny citrus
Gotcha, okay. While I look at this customer, do you know how you currently handle subscriptions with regard to recovery? https://docs.stripe.com/billing/subscriptions/overview#settings
Ah, I see. You're creating a Checkout Session in setup mode to collect new card details from the customer.
tawny ibex
Yes, subscription is set as past_due, but I cut the customer access to my website in this case
And it will be automatically restored if a new payement suceed
tawny ibex
Ah, I see. You're creating a Checkout Session in `setup` mode to collect new car...
Thats it
tawny citrus
You could either wait for your retry settings to automatically retry the payment or you could make a call to manually pay an invoice: https://docs.stripe.com/api/invoices/pay
I see you're already setting the new PM as both the customer's default for invoices and setting it as the default on the subscription directly
tawny ibex
Yes, I would like to manually make a call to pay the invoice, as the customer is expected to have his acess to the website back after he updated his credit card
tawny citrus
So making a call to /pay the invoice should trigger a payment attempt using the newly-collected PM
tawny ibex
Ok thank you. What is the best way to get the id of the unpaid invoice for that customer ?
tawny citrus
You'll likely have already stored the ID of the Subscription's latest invoice (from webhooks) so you can make a call to pay that Invoice, which should move the Subscription to active
If you need to retrieve it on the fly, you can make a call to retrieve the Subscription and look at latest_invoice: https://docs.stripe.com/api/subscriptions/object#subscription_object-latest_invoice
tawny ibex
Ok perfect, I think I will manage it from here, thank you very much 🙂
tawny citrus
I see you're listening for invoice.payment_failed events so you can retrieve it from there, or from the customer.subscription.updated event
Sure thing!
tawny ibex
Even better, thanks 🙂
weak matrixBOT
subscription_recovery