#redstonegamez_api

1 messages · Page 1 of 1 (latest)

honest monolithBOT
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dense martenBOT
agile juniper
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Can you try using TX for the state?

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we recommend using the ISO subdivision codes

solemn ruin
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I switched to TX and still having the issue. req_hre4rAkABFGRnd

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It looks like it’s concerning itself where I am rather than where I’m shipping to

agile juniper
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Hmm does this change if you use address_source=billing?

solemn ruin
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Same thing @agile juniper req_4vLhzS1yf0aSHW

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It seems like the calculator is focusing on origin but should be based on where the shipping location is

agile juniper
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Is that location whether your business is based, where you're making the request from, or both?

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Just so I understand what's happening vs what is expected

solemn ruin
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Where it is occurring and where we are based are the same.

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I expect that although I am in Canada, I should be able to deal with tax obligations elsewhere. This tends to be where the product is shipped is what im expecting.

agile juniper
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Getting some assistance from teammates on this

solemn ruin
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The reason I’m assuming this isn’t happening is because the only tax breakdown I’m seeing is for HST

agile juniper
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Does anything change if you remove the $0 shipping?

solemn ruin
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The same thing is occurring as the rest of my examples

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The part I’m confused about is the tax breakdown referring to Canada where the customer is in marked as US for the country. I have the registrations setup to the best of what I can tell

agile juniper
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Yep, you do, I can see the registrations

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So its not that

solemn ruin
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Hey, just checking in to see if there’s any update on this. I appreciate your assistance

agile juniper
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Still looking at this and trying different configurations

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Currently, I don't believe there is any issue with your request, but that this is a tax obligation nuance beyond my understanding

solemn ruin
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Thanks for the update!

agile juniper
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Unfortunately I'm not able to trace why this is happening, since you are registered for the locations in test mode I'd expect these calculations to work

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Please write in to our support team with these example requests / taxcalc_123 IDs to request more information about the calculated tax in these cases, where you expect a non-zero amount to have been calculated.

solemn ruin
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Thank you for spending the time on this!

agile juniper
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NP - thanks for your patience