kukareku_unexpected

[past mango]

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[oblique sluice]

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• kukareku_checkout-pmts, 15 hours ago, 22 messages
• kukareku_unexpected, 16 hours ago, 12 messages

[fringe thicket]

cs_test_a1Wnpvpctakv8PXpsCYQZerHhjQ6V8GoYdF4NO5yrTQbpwVrhCOF5tRYtZ#fidkdWxOYHwnPyd1blpxYHZxWjA0TUlEaHVDbDZOdHRWaWFTcUR1fVI9Zl1Gb21CVFR2Z25TTFNmMGxBdnBQb05DRjFCY39SXEpOX1JhaE5UNU02U2pkT3BHX1JtNWtmbVRWS0R2QFR3TzxqNTVVUExEdVI1aycpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPyd2bGtiaWBabHFgaCcpJ2BrZGdpYFVpZGZgbWppYWB3dic%2FcXdwYHgl

[fringe thicket]

this is now:

[warm siren]

Hello. The only thing that dictates whether live or test mode is used is the API keys that are used to create the Checkout Session. If you are using the Prestashop plugin and need help with that specifically then you need to reach out to our Support team via https://support.stripe.com/contact/login as we only focus on direct use of the API here and don't know anything about these plugins. There is a portion of our Support team that does specialize in these plugins however.

[fringe thicket]

this is our module in Prestashop.
It happened twice now that the mode switches back to Test mode in our Stripe account.. Currently it's on Live mode, but on checkout page Test mode is displayed

[warm siren]

Like I said, that is dictated by the API key. I don't know anything further about how Prestashop works. Maybe double check that you have your live key input in that Secret key field that is redacted?

[fringe thicket]

there are not many settings for the hosted checkout to set it to Live mode: click the Mode button and input live Publishable/Secret key. That's what we did

You also can't tell why the mode jumps back to Test mode in our Stirpe account after an hour or so?

[warm siren]

The setting in your Stripe Account Dashboard has no affect on whether live or test sessions are created.

[fringe thicket]

if you can't help, then in any case thanks for trying

we did everything according to instructions. That's why i created this case in here

[white sandal]

Yeah per my colleague's earlier message:

If you are using the Prestashop plugin and need help with that specifically then you need to reach out to our Support team via https://support.stripe.com/contact/login as we only focus on direct use of the API here and don't know anything about these plugins.

We really just help with direct api integrations in here