adam-williams_error

[tropic furnace]

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[crystal relic]

👋 happy to help

[young jolt]

This looks more useful...

        "outcome": {
          "dispute_protection_result": {
            "is_covered": null,
            "reason_not_covered": null
          },
          "network_status": "declined_by_network",
          "reason": "processing_error",
          "seller_message": "The bank returned the decline code `processing_error`.",
          "type": "issuer_declined"
        },

so it comes from the bank?

[crystal relic]

yes the charge was declined by the issuer

your customer needs to reach out to their bank

[young jolt]

Thanks. Just so I understand, will this always be the case for processing_error? That is, it's always down to what the card issuer returned?

Or am I best off always checking the outcome on the charge object each time?

[crystal relic]

you can always rely on the charge decline code