#vlad_unexpected
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little boneBOT
rapid ledge
Could you please share the Subscription Id ?
willow raft
sub_1Op7STKbHTyAU2ATJVd1AFoG
That subscription have scheduled change on the end of the billing period and for some reason additional phase after that
rapid ledge
I don't see a Subscription Scheduler here, this is a Subscription.
Here is the creation request req_3vWQcinqZJC0aZ
Could you please share the creation request of the API that created the Subscription Scheduler ?
willow raft
sub_sched_1Op8UNKbHTyAU2ATEvQ6ixv4
rapid ledge
Ah I see, thanks.
The phase of the Subscirpiton schedul will end at 2024-08-07 11:07:20 UTC
The related test clock didn't reached that date yet.
willow raft
The issue is when I move test clock for that date - schedule still isn't released
Give me a min, I'll make a small demo
rapid ledge
Give me a min, I'll make a small demo
Yes please.
rapid ledge
The issue is when I move test clock for that date - schedule still isn't release...
What do you exepct from the subscription release ? the original Subscription will remain active btw.
willow raft
Video was a bit huge, but if you can't download zip - I'll compress the file and re-upload. Just let me know
What is in recording
- User on a test clock
- New active subscription Sep 1 - Oct 1
- I'm updating subscription so on the end of current period - the plan should be changed
- Scheduling that change
on current period end (Oct 1) - Moving test clock to Oct 3 - Plan is changed, schedule still active
- Moving test clock to Oct 5 - schedule still active
What I'm expecting - after Oct 1 schedule to be released and detached from subscription
E.g. subscription.schedule === null
But in fact it still have some active phase
Schedule Id sub_sched_1Op93NKbHTyAU2ATwbNQVFBf
My question - why do we still have active phase after planned change happened?
little boneBOT
inner osprey
👋 taking over for my colleague. Let me catch up.
discord is quite busy, please give me a moment or two and will be shortly with you
I'm not sure I follow, I looked at the subscription schedule you shared and indeed it was released https://dashboard.stripe.com/test/events/evt_1Op9A2KbHTyAU2ATcQyMzZKn
willow raft
Yes, sorry
I moved test clock again to Nov 5, and then it's released
inner osprey
yes exactly it was released on 1 Nov
willow raft
But the question is still actual
If I set a scheduled change to be on Oct1 why it's released only a month after?
yes exactly it was released on 1 Nov
While the change happened on Oct 1
Here's another schedule with same problem
sub_sched_1Op9AkKbHTyAU2ATcdlMLvrE
Change already done, but schedule have some additional phase, and active for another month
inner osprey
are you doing the changes on the dashboard?
willow raft
Yes, I'm scheduling the change via dashboard
inner osprey
I'm not sure how are you doing that to be honest, you might need to work this with someone from https://support.stripe.com/?contact=true
if you were using the API I would have been able to look at your code and figure it out