#lesinar_unexpected
copper sparrowBOT
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stone nebulaBOT
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- lesinar_best-practices, 9 hours ago, 6 messages
thorny turtle
Well we don't send any automated emails in test mode so the likelihood is that is the reason why
solid hare
We tested on Live mode
loud sparrow
Hii, need some help but not able to message in Stripe Developers server in Discord
solid hare
I don't know how to trace this, and whether it's a bug or expected behavior.
royal bridge
👋 taking over for my colleague. Let me catch up.
solid hare
Hi Tarzan
royal bridge
I think the email will be sent after all retries fail
the customer already has an invoice_settings.default_payment_method so that would be used to pay the subscription even if you don't pass any specific PM
oh sorry wait, I'm looking at the wrong object. give me a second
solid hare
take ur time!
I managed to create a scheduled subscription in live mode again for a new customer who doesn't have a default payment method. ID: sub_sched_1Op8BvE4ldziAC9EK93ioInr. And when the subscription starts, the customer won't receive an email notifying them of the failure.
copper sparrowBOT
royal bridge
my understanding is that the dashboard configureable emails are for actual payment method failures
like attempting to charge the payment method and it gets a decline of some sort
but in this case since there wasn't any payment method to charge the failure happened on the invoice level rather than on the charge level
I think you need to listen to invoice.payment_failed event and inspect the reason why it's failing
solid hare
What exactly should I look for in there? evt_1Ooh9BE4ldziAC9EfDGtjw7T
royal bridge
in the case where there's no charge attempt (invoice.payment_intent.latest_charge is null) this means that no payment was attempted
I think the best solution here is to collect the Payment Method ahead of time
solid hare
So this is expected behavior?
royal bridge
AFAICT yes
the only other way that I would see this happening is if we retry the Invoice as configured by the retries configuration on your dashboard and still don't succeed then we might send an email
it's really an edge case and I'm not a 100% certain to be honest
if you want to have a clearer answer, it's best to send us an email to https://support.stripe.com/contact/email?topic=api_integration and mention that you have been in contact with tarzan on discord and giving them all of the different context that we've established
we can work with our internal product team to validate this for you asynchronously and get back to you with a 100% answer