#natasha_code

1 messages ¡ Page 1 of 1 (latest)

cyan orchidBOT
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potent wigeonBOT
sterile shore
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Can you share where you saw the error from? Is it from an event, API response or Dashboard?

sly compass
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on stripe dashboard

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getting this error on almost every user.

sterile shore
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Can you share an example connected account ID (acct_xxx)?

sly compass
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acct_1NpZxCDHQ6NE4k1X

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They have provided this popup but I am not able to fetch the keys on which this data is got to sent.

sterile shore
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In https://dashboard.stripe.com/acct_1NpZxCDHQ6NE4k1X/events/evt_1OnHQEDHQ6NE4k1Xb8F8g67l, Stripe sent an account.updated event for the verification failure on the SSN.

If Stripe hosted onboarding page is used, you can create a new account link for the connected account holder to submit new SSN or upload verification document.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sly compass
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I want to update this account only.

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If I add company_name and tax_id in this account so will this issue be resolved ?

sterile shore
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No. The issue here is that SSN can't be verified, so the document should be submitted to verify the SSN as suggested in the doc: https://support.stripe.com/questions/using-irs-documentation-as-reference-when-entering-business-name-and-tax-id-number-(tin)-for-us-based-businesses

You system can create an account link that allows connected account to upload the verification document, or fill in the new Tax ID information

Using IRS documentation as reference when entering business name an...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sly compass
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How this account link is created ?

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through any api ?

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this account link is created on front-end or backend ?