#jairo094215_api
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mortal lakeBOT
hallow prairie
Hello! My question is... how could we manage payments with Checkout so that this does not happen?
cloud cove
Hi, can you share an example with me to make sure that we're referring to the same thing? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
hallow prairie
Now we aren't doing API calls, because we are removed all billing-related code to start using Stripe Checkout
And inside Stripe Checkout, if a customer fails the payment due to SCA, an incomplete subscription is generated. If the client repeats the process, another incomplete subscription is added to their Stripe account, and so on...
and I would like to know if this is normal behavior or can we improve it to avoid 'zombie' subscriptions
cloud cove
I see, with Stripe Checkout that is normal and there is not a way around this. However, if you're willing to build it outside of the Checkout Session, you can build it separately to have the customer complete the 3DS of the existing client secret on the initial Payment Intent.
hallow prairie
Ok, I undestand
What are the implications of these zombie subscriptions remaining? What would happen if, for example, a customer manages to subscribe correctly on the third attempt, having left 2 incomplete subscriptions in their Stripe account? Will the customer receive any emails from Stripe to try to complete pending payments? Because in that hypothetical case we would no longer be interested in the client completing those pending payments...