chuchutrain7580_unexpected

[proven trout]

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[marsh ferry]

hello! what's the page that the customer is redirected to? Do you have a screenshot of that?

for context, 3DS1 is no longer supported by the card networks, that's why we no longer provide 3DS1 test cards

[uncut comet]

This is a screenshot of the redirect

When I check the log in the Stripe of this transaction, it says that the customer needs an additional authentication

This is the message i see in the stripe dashboard

[marsh ferry]

hrm, that's interesting, can you share the corresponding PaymentIntent id for this transaction?

it'll look like pi_xxx

[uncut comet]

For sure, this is the paymentIntent id: pi_3On3r5L9bWn4TROO1U882XKK

[marsh ferry]

hrm okay, this is going to require some time to investigate, can you reach out via https://support.stripe.com/contact/email with the screenshot, and the PaymentIntent id and summarize the issue? We'll respond on the ticket once we have an update