#perqin_error

1 messages ¡ Page 1 of 1 (latest)

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  • perqin, 6 days ago, 2 messages
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somber tiger
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After getting the SessionExpired error, the reader is disconnected and we start getting another NotConnectedToReader error with message No reader is connected. Connect to a reader before trying again.

thin agate
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hello! can you share the corresponding serial number of that reader?

somber tiger
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"readerId":"STRM26229014592","locationId":"tml_FQKoMAmjFGG2jR"

thin agate
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hmmmm, i'm guessing that you're using bluetooth connectivity?

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and is that error message you mentioned occurring when you get the SessionExpired error?

somber tiger
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Yes we are using an M2 reader using bluetooth. And yes, the "Expired API Key provided ..." error message occurred when getting SessionExpired error.

thin agate
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okay, this is going to require some time to investigate, can you reach out via https://support.stripe.com/contact/email with the reader id, and serial number, with a summary of the issue? We'll follow up on the ticket

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