#radar_error
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lofty vergeBOT
hallow summit
this happens everytime one of my connected users tried to login to connect.stripe.com
what is going on ?
steel canopy
Which links are you referring to? Are you creating Account Links for your connected accounts?
hallow summit
For example. People create connected accounts with my main account
I tell them to go check connect.stripe.com to check how the payout is doing etc
but once they try to login this happens
I tried myself and can confirm
this is happening for all accounts
all my connected accounts get this error
steel canopy
Are you creating Express accounts or Standard accounts?
steel canopy
Right, but there are a few types of connected accounts
hallow summit
they login to my app and start selling items in my app
There is only one type
in my setup
steel canopy
Could you share your platform account ID? It should look like "acct_..."
hallow summit
acct_1LuhGPDlqoLrd46L
this is my account
everything seems to be in order
but my connected accounts are reporting that when they try to check their statistics on connect.stripe.com they get that image saying that link is invalid or expired
i tested and its the same issue
steel canopy
Okay, you're creating Custom accounts. Custom accounts don't have access to any kind of Stripe Dashboard
hallow summit
you are making me fall out with my customers
but we used to have!
I remember
my connect accounts used to have access to a dashboard on connect.stripe.com
did you phase this out
steel canopy
I see only Custom accounts under this platform though.
No, Dashboard access has never been accessible by Custom accounts.
hallow summit
what was I accessing
because I remember connect accounts had access to dashboard
for sure
steel canopy
Perhaps you were looking at a different platform and set of connected accounts? This hasn't changed recently; Custom accounts have never had access to the Dashboard
hallow summit
yes they had and i always had stripe
steel canopy
Working with Custom accounts gives platform the most flexibility when it comes to customizing/personalizing the connected account's experience, which means the platform handles a lot of things themselves (vs. using Stripe-branded things like the Dashboard)
hallow summit
how can my connect accounts visualize how their payout is moving ?
steel canopy
If you're looking for something that's built by Stripe that you could inject into an existing application of yours, you could use Connect Embedded Components: https://docs.stripe.com/connect/get-started-connect-embedded-components
hallow summit
I would need to develop that right :?
steel canopy
Not the components themselves but you would need to build a "parent" page/app where a connected account can authenticate and view this information
steel canopy
What do you mean by "know everything"?
hallow summit
see a dashboard where they can see the money going to their account
steel canopy
Looking at your logs, I see the platform is creating Custom accounts and also creating Account Links. Account Links do start with connect.stripe.com but they are specifically for collecting onboarding information or information for new requirements: https://docs.stripe.com/connect/custom/hosted-onboarding
Account links are only valid/can only be used for ~5 minutes. Account Links are not Dashboard access or allow a Custom account to see any information related to transfers from your platform or payouts.
Any sort of dashboard for Custom accounts would need to be built by your platform
hallow summit
I'm sure we had access to that before
for certain
I remember my connected accounts were able to access connect.stripe.com
another question. Is everything ok with my account for payouts and etc ?
No issues on that ?
steel canopy
I can't speak to any payout, payments, etc. issues with your platform. If you have any specific questions about your account status. I recommend reaching out to our Support team instead: https://support.stripe.com/contact/
hallow summit
this support website doesn't work
but i mean
why was it working before
i remember clearly that connect.stripe.com was working for my connect accounts to see
what is happening when I try to access connect.stripe.com
I'm able to login
I then click Orbis INternet
and get the error
why is that ??