#idealconceptz_api
true mantleBOT
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- idealconceptz, 1 day ago, 20 messages
earnest nimbus
hi there!
if you want to refund the customer, then you'll need to create a Refund yourself: https://docs.stripe.com/api/refunds/create
lavish ferry
ah ok, so correct behaviour for subscription cancellation is not to refund any pro-rata payment made by the customer?
earnest nimbus
we do add the unused tiem to the Customer Credit Balance: https://docs.stripe.com/billing/customer/balance
but it's not a refund. it just means that next time this user needs to pay an Invoice, that amount will be deducted from the total
lavish ferry
In this case, I can't see a credit balance for this customer. I did see the credit balance when I downgraded a subscription, but nothing appears when I cancel a subscription
earnest nimbus
let me double check this
lavish ferry
There is a draft credit invoice actually, not sure why it's draft?
invoice C4B9DF90-0005
or will it automatically complete in 1 hour?
earnest nimbus
can you share the Invoice ID (in_xxx)?
lavish ferry
in_1OoPVVFt7eFMAPq1TfZi8qGw
true mantleBOT
gilded oar
👋 taking over for my colleague. Let me catch up.
gilded oar
or will it automatically complete in 1 hour?
yes exactly, otherwise you can finalize it yourself by calling the /finalize API
lavish ferry
ah, that's great, thanks
gilded oar
let me know if you need any more help
lavish ferry
that's it for now - thanks