#birendra_api
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earnest boneBOT
sturdy smelt
hi! do you have a screenshot of exactly where it's asking you for the name?
wispy shuttle
hi @sturdy smelt
let me share you
these are the screenshot where I am creating the account then creating external accoun and then create the account ink
but when navigating to that link it still not showing names here for that account
sturdy smelt
hmm well that's a different thing I think
how did you get to that page in that second screenshot?
wispy shuttle
even If see in the code I already added the name and other information
sturdy smelt
I used your exact API parameters and overall it works fine and everything was prefilled and skipped
I think your screenshot is something else, more related to logging in or authenticating the Stripe account access, not the KYC stuff., so you're looking at something else
wispy shuttle
@sturdy smelt it is a strange. When I click on that link then it showing me the screens I have shared in the second screenshot
sturdy smelt
make sure you're using a fresh incognito window for each test
wispy shuttle
yes I am using fresh window, and tried it many times for 2 different accounts
sturdy smelt
when in the flow does this happen?
in any case, you can just skip it like it says, the button at the top
wispy shuttle
when I create the link and navigate to that link
But the skip button is for test and of course it will not be available in live mode
sturdy smelt
you're probably entering an email address of an existing account, just enter a random email address
sturdy smelt
But the skip button is for test and of course it will not be available in live m...
yep, and that's normal
that screen is just an additional step to verify the user (not the KYC information which is what you provide in the API and works fine) if we decide we need to do it
it's unrelated to anything you do in the API and is not anything you can control
wispy shuttle
can we skip this step from the code?
sturdy smelt
no
wispy shuttle
and If i put different email, phone number and other information then what will happen?
Actually what I exactly need is to show that screen on which the information is required like document verification screen etc.
sturdy smelt
Actually what I exactly need is to show that screen on which the information is ...
cool, that is what you're doing(that's what the AccountLink is), so you have that
wispy shuttle
but still it asking for first name, last name which is already provided
sturdy smelt
I explained that already
it's not about KYC, it's some additional extra verification step
wispy shuttle
I need this screen directly
sturdy smelt
I've never seen it before
wispy shuttle
sturdy smelt
you get to that page during the flow yes, I saw the same just now when I tested it
wispy shuttle
I've never seen it before
so it is on my case only?
sturdy smelt
you can not skip directly to that page
wispy shuttle
actually I am planning to launch the product with these kind of functionality so how it will work in live mode.?
sturdy smelt
don't know, like I said I've never seen this page before so I don't know much about it
I assume it's just some extra thing we do if we decide it's necessary
if you get real user complaints/problems signing up you could reach out in a support ticket at https://support.stripe.com/?contact=true
long dirge
@restive arrow Hello