#jignesh_docs

1 messages ¡ Page 1 of 1 (latest)

cinder tundraBOT
#

👋 Welcome to your new thread!

⏱️ We automatically close idle threads, which makes them read-only. Make sure you stick around to chat in realtime!

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1211934751448109057

📝 Have more to share? You can add more detail below, including code, screenshots, videos, etc.

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question. Thank you for your patience!

pale muskBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

final osprey
#

Hi there, did you log into the connected account's Dashboard directly? Or you access the connected account's Dashboard through platform's Dashboard

tidal burrow
#

Accessed through platform's Dashboard

#

how can we login to connected account's dashboard?

final osprey
#

You shouldn't. you should ask the connected account to log into their own account and create an external account for a new currency.

tidal burrow
#

But I have setup all those Connect accounts through my platform account, so how can I login into those Connected accounts?

#

This is the button through which I created another Connect accounts

image.png
#

and when I am logging in, I can only see the platform accounts in the top left dropdown

final osprey
tidal burrow
#

No, these are express accounts

final osprey
tidal burrow
#

let me try, I didn't find this URL anywhere

#

and once we login to express account, we can add multiple bank accounts to it directly, right?

#

with different currencies

final osprey
tidal burrow
#

Okay, I am looking into how I can login into Stripe Connect express account as that was created by my Collegue, so let me setup one more account and see if I can add the bank accounts

tidal burrow
#

Hey @final osprey , I am not able to see the "USD" currency for the Connect account which has GBP as base currency

#

I can only see the currencies which are there in Europe

#

but on Alternative currencies doc, I can see the GB supports USD currency

final osprey
#

What's the account ID?

tidal burrow
#

acct_1OoLO8PT54gyzxPT

final osprey
#

You don't see any option to add an account in USD?

tidal burrow
#

yes the currencies dropdown does not have USD in it

#

this dropdown does not have USD

image.png
final osprey
#

OK. Since it's an account-specific inquiry, I'd suggest you to reach out to our support team, they will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tidal burrow
#

okay, but I should see the USD currency there right?

#

as the base currency is GBP and I have selected UK as the country for this account

final osprey
#

It should be available for GB based account, but I don't know why it doesn't show up.

tidal burrow
#

okay, then let me shoot a query on the support