jhon-copy-woo

[keen rivet]

Hi there! I recommend reaching out to Woo about this, as they'll know best

[analog kraken]

Than you! Woo support sent me here because they believe the problem is the ID or key migration of old subscribers.

[keen rivet]

Do you have the ID of your new account?

It should start with acct_...

I suspect the the WooCommerce integration is making requests with your new account's keys but trying to access objects from your old account

[analog kraken]

Yes, I suspect that too.

Perhaps the credit cards where the recurring payment is made are tied to the other account.

[keen rivet]

If that's the case, our support team can help copy customers and their stored cards between accounts, or you can follow the steps here: https://docs.stripe.com/payments/account/data-migrations/pan-copy-self-serve

That said, customer IDs will remain the same between the two accounts but card and payment method IDs will change (e.g. if you copy cus_123 who has pm_abc to the new account, the new account will have cus_123 with pm_def)

I recommend doing two things: reading through the copy guidelines above and checking in with WooCommerce so they can confirm whether this is what you need to do to get your integration in a good place and if it's okay that customers and payment methods will be different in your new account

[vast harbor]

jhon-copy-woo

[analog kraken]

Thanks!! payment methods will be the same. We changed Stripe account because bank account are differents and separates

[keen rivet]

I don't really understand your last message. It'll be critical that you get confirmation from Woo about what needs to happen in order to get things working with your new account.

If any customers and cards need to be copied to your new account, you can do this yourself by following the steps I linked above. However, you should only do this after confirming with Woo that that will resolve the problem. You should pay close attention to this section in particular: https://docs.stripe.com/payments/account/data-migrations/pan-copy-self-serve?copy-method=full#data-considerations

[analog kraken]

already spoke with the Woo support team and they recommended that I speak with the Stripe or community support team.

I just need to migrate my clients from the old Stripe account to the new one. With that, recurring payments should now work since they would be the same payment methods for each client.

support Stripe team can help me to do as you said.

[keen rivet]

Please review this: https://docs.stripe.com/payments/account/data-migrations/pan-copy-self-serve?copy-method=full#data-considerations

The customer IDs will remain the same when you copy to the new account but payment method IDs/card IDs will be different. We also won't copy any subscriptions or other objects over.