#bachir2921

1 messages · Page 1 of 1 (latest)

dim talonBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

livid bramble
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Canada

quasi magnet
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Is this a CA vs US account? Or is the CA vs US difference somewhere else?

livid bramble
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Yep, CA vs US accounts

quasi magnet
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Gotcha, will test this in a minute and get back to you

livid bramble
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Okey thanks, btw this is how it looks:

  const stripePaymentElements = (
    <>
      <StripePaymentElement
        id="payment-element"
        onChange={handleStripePaymentMethodChange}
        options={paymentMethodOptions}
        onLoaderStart={onLoaderStart}
        onReady={onReady}
      />
      {!hideBillingInfo && (
        <>
          <Typography variant="subtitle1">Billing information</Typography>
          <StripeAddressElement
            options={{ display: { name: "split" }, mode: "billing", autocomplete: { mode: "automatic" } }}
          />
        </>
      )}
    </>
  );

quasi magnet
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Interesting that is not happening for me.

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Can you send me the IDs for your accounts? acct_1234

livid bramble
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sure just a sec

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US: acct_1ItC1RH5tvrIOuhg
CA: acct_1DJpRVFgrf8fsEG4

quasi magnet
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Thank you

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Still looking in to this. They stay as separate elements across my test CA and US accounts and I am not seeing anything that immediately stands out in the config between your two accounts.

livid bramble
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Oh they stay separate ? I ideally would like them to merge like the Canadian case actually ^^

quasi magnet
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I thought this wasn't possible but will keep looking. One thing that is strange to me is that your custom text, "Billing information", should not be showing up within our payment element as far as I knw

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And to be clear, just switching your API keys between the two accounts is the only difference between those two screenshots?

livid bramble
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There's also the supported payment methods, since PAD is only in canada, and ACH in US. Apart from that, not much of a difference no

quasi magnet
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Do you happen to have a public test page where I can see the payment element behaving as it does for you with the CA account?

livid bramble
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Unfortunately no this is only running locally

misty stump
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👋 stepping in and taking a look