halbertj

[tacit knot]

Hello

You mean you don't see a refund button in the Dashboard?

You can still refund via the API

And if soon enough after the confirmation then the debit submission will be canceled on our end.

[neon kayak]

I tried refunding via API but no luck

And yes, don't see a refund button

[tacit knot]

Is there an error when you refund via the API?

[neon kayak]

Yeah the error is insufficient funds

We could load more funds into our account if that helps

[tacit knot]

Yeah that isn't an issue with the debit itself in terms of it just being submitted, it is due to your account balance.

Try canceling the PaymentIntent using https://docs.stripe.com/api/payment_intents/cancel

What happens if you do that?

[neon kayak]

Hold on, let me try

That worked!! I contacted stripe support online and my account manager - neither suggesterd this. Thank you so much