#animesh5991

1 messages · Page 1 of 1 (latest)

cloud reefBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

heady bronze
#

Not sure honestly, but did you try to make a transfer reversal ?

barren torrent
#

nope, let me check that

heady bronze
barren torrent
#

I am sorry let me correct my question,
The INVOICE CREDIT BALANCE is under customer and i want to transfer those funds to stripe balance of the platform

heady bronze
#

Yes the invoice credit are at the Customer level, but if the connect account have enough balance you should be able to make a transfer reversal

#

You can update the credit balance manually from dashboard and make it 0

barren torrent
#

I am not using any connect account. Just the platform account and customer account, which is under platform.

quasi zodiac
#

What do you mean by "customer account"? A Customer object?

barren torrent
#

yes

royal gulch
#

👋 taking over for my colleague. Let me catch up.

barren torrent
#

sure

royal gulch