ferterahadi | Stripe Developers | Page 1

primal yewBOT Feb 26, 2024, 8:46 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

ferterahadi, 57 minutes ago, 26 messages

rugged meteor Feb 26, 2024, 8:46 AM

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helloo

serene idol Feb 26, 2024, 8:46 AM

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Hi there. Is your device certified with GMS?

rugged meteor Feb 26, 2024, 8:46 AM

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I have checked

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yes they are

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and the issue happened abruptly

serene idol Feb 26, 2024, 8:46 AM

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Ok, can you do a factory reset and retry again?

rugged meteor Feb 26, 2024, 8:47 AM

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is there any other way?

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I don't think I can ask my users to do so

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we have several users experiencing this issue

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and they were happened abruptly

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previously they were able to use the device, created and authorized some payments

serene idol Feb 26, 2024, 8:49 AM

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Ok, do you have another request ID that have the same problem?

rugged meteor Feb 26, 2024, 8:49 AM

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yes I will give you

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hold on

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thanks for looking into this @serene idol

📎 table_3.csv

serene idol Feb 26, 2024, 8:57 AM

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Did you make any changes to your Android app? for example, update the Stripe SDK?

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And since where did this problem start?

primal yewBOT Feb 26, 2024, 8:59 AM

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rugged meteor Feb 26, 2024, 9:01 AM

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I did some dependencies upgrade

serene idol Feb 26, 2024, 9:02 AM

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Did you update the Stripe terminal Android SDK?

rugged meteor Feb 26, 2024, 9:03 AM

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yes from 2.21.0 to 2.23.2

serene idol Feb 26, 2024, 9:08 AM

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When did you roll out the change?

rugged meteor Feb 26, 2024, 9:08 AM

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21st of Feb

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based on what I observe in the log, the devices that have been upgraded to use Stripe 2.23.2 were initially able to create payments, but suddenly encountered an attestation failure when attempting to reconnect the NFC

serene idol Feb 26, 2024, 9:13 AM

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This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information (list of request IDs). We'll respond via email/ticket after looking into it further.

#ferterahadi