jessira_57712-account-support

[reef chasm]

hi! what's the exact developer/coding question about Stripe you have that we can help with?

[azure juniper]

Its about our Payment. You guys are stressing us alot. yesterday you said everything is ok now. Now we received another email that you want to delete our Account and we are waiting now more then 1 Week for our Payments!

We have enough seriously.

Its not our fault that Klarna was blocking the Payments of our Customer. We dont have Bank Documents from 6 months ago because our company is a start up. So we are waiting for our 6.5K now.

yesterday you confirmed that we will receive our payment now. And now we received this Email here:

Hello Jessira,

We recently detected payments for Wealthcommerce (Account ID: acct_1Ok9WBCiA0uvjoTj) on your Stripe account that do not appear to have been authorized by the customer. This means that the card or bank account holder has not agreed to these payments.

As a precaution, we are not accepting any further payments for Wealthcommerce. Additionally, we will begin issuing card payment refunds on February 28, 2024, although these may take longer to appear on cardholders' statements. You can find a list of payments to be refunded in your dashboard. If there are insufficient funds in your account to cover refunds, they will not be processed and any outstanding amounts will remain in your account.

If you believe there has been a misunderstanding or we have misclassified your business, you can request a re-verification of your account. To do this, please fill out the form in your Stripe dashboard to provide us with more information about your business.

3 Payments was successfull and the rest that you can see we never received this money. So this 6.5K is our Money that the customers was paying to us for our Services. So you dont need to make any refunds because everything is right and all this other transaction dosent works because of Klarna.

[cunning shale]

jessira_57712-account-support