#rorrona
fleet raftBOT
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sinful tinsel
i am just using the stripe customer portal
right now it seems that when the user reduces the amount of subscription items, it refunds some of the unused time
harsh sapphire
ah yes, with the customer portal you have a limited control, so you can't do proration in one case and no proration in the other
but it would be possible if you call the Subscription update endpoint yourself
sinful tinsel
I see. How about the behaviour of subscription when proration is disabled? So the quantity changes, but no charges until the next billing cycle right?
harsh sapphire
I'm not sure I understand your question. you mean what would happen when changing the quantity in the customer portal with proration disabled?
sinful tinsel
I'm not sure I understand your question. you mean what would happen when changin...
yes
harsh sapphire
So the quantity changes, but no charges until the next billing cycle right?
yep. but I recommend testing this in test mode to make sure it works as you expect
sinful tinsel
right now it seems that when the user reduces the amount of subscription items, ...
alright, thanks a lot. One last thing, is there an easy way to find the customers and the amount refunded for these cases?
harsh sapphire
depend exactly what you want to do, but you should probably listen to webhook events
sinful tinsel
depend exactly what you want to do, but you should probably listen to webhook ev...
Oh I mean the past cases specifically. Like is there a filter to find customers that received refunds from subscription proration?
fleet raftBOT
sinful tinsel
I don't really care about the future ones as I am going to fix it haha
but I am focusing on fixing the refunded accounts instead, so it would help a lot if there is an easy way to do that.
royal flare
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
I am not sure if it actually refunds for unused time. It's rather adding credits to customer balance that then are automatically used on the next invoice.
sinful tinsel
I am not sure if it actually refunds for unused time. It's rather adding credits...
oh ya, for the refunds i mean that exactly.
So, is there an easy way to search for customers that get the credits from subscription proration?
royal flare
Not sure there's a straightforward way. You would need to search for Invoices that have proration items on them, and then pull the associated Customers.
sinful tinsel
Not sure there's a straightforward way. You would need to search for Invoices th...
ah alright, that's too bad.
that's all from me
thanks a lott
royal flare
Happy to help.