#platform-connect-branding

1 messages · Page 1 of 1 (latest)

quasi bridgeBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

novel fern
#

But now I see there is a duplicate Connect Account object
What do those words mean?

#

platform-connect-branding

storm wraith
#

I will have to search in the dashboard

#

And send you a screenshot of the Stripe UI

#

similar to payment methods

#

you added an extra layer so customers have to re-set their payment methods for each connected account right?

#

seems like you are doing that again for brand settings. I have to dig for it hold on

novel fern
#

I don't understand what those words mean again sorry. I focus on developers-specific question about the API and code, not the Dashboard.
Let me know when you have a clear and concise end to end question all in one real paragraph (not many short sentences) and I'm happy to help!

storm wraith
#

I don't know what they mean either

#

branding for connect acconts

#

I basically have a widget and I want the widget to be default styled using the connected accounts' brand settings. Easy.

#

I was going to pull the brand settings. Life is easy. Brand settings only exist in livemode. OK less easy but OK. Now brand settings can be set in the connect account and maybe in duplicate somewhere else in Stripe? And then maybe also in our app? Super complex. Need a simple way to do this. Basically I need to be able to tell our customers
(A) Where to set it
(B) Where to override it if they want different colors on their widget than in their account settings
And I need to know where I pull it from in the API.
I imagine someone thinks setting duplicate Connnect settings makes life easier but I find it really adds a lot of complexity

novel fern
#

I'm sorry Discord is super busy so will come back to it in a bit, really struggling to follow your train of thoughts

storm wraith
#

I basically have a widget and I want the widget to be default styled using the connected accounts' brand settings. That's all. Should be easy.

novel fern
#

Cool, so what's the problem that isn't working?

storm wraith
#

First, if they conect in testmode, your brand settings only exist in livemode

#

known issue but OK

#

Second, I see the new brand settings for the connect account, so what is that?

novel fern
#

that setting lets you apply your own platform branding default to all your connected accounts

storm wraith
#

We are standard connect not express nor custom.

novel fern
#

Doesn't matter

storm wraith
novel fern
#

That setting applies to new Standard accounts you create for example

storm wraith
#

I don't create standard accounts. Ever. Standard accounts exist and come to use to use our service and Oauth

novel fern
#

Cool so none of that will ever work and you can ignore it

#

So we're back to what my team has already explained before about where to access the branding of a given Standard account in the API right?

storm wraith
#

Except x% of the very confused customers clicks the link in the screenshot and sets colors different from their account settings and then I don't pull them b/c we are pullling their account settings. Same with Payment Methods. Very confusing

novel fern
#

Sorry you're frustrated but not really explaining anything really concrete

#

Please take a step back and ask a detailed question with exact information about exact account id, exact code and what is not matching

storm wraith
#

I think i have to write code to look up any customers who get confused and set connect brand settings and honor those first, then if they didn't set them (not sure how I know), then look up their normal brand settings.

novel fern
#

Please try to take a step back and ask a clear question in one message. I'm sorry but Discord is busy and you do that a lot where you sequentially press return every other sentence without half the information

storm wraith
#

Brand settings are saved in duplicate. Where?

novel fern
storm wraith
#

Where in the API?

#

duplicate location

#

different brand settings set by standard account. Ugly green and pink

novel fern
#

Still no idea what that means

storm wraith
#

It means a standard account can navigate to connect settings and set a color scheme and set a different color scheme on their non-connect account so they have them saved in duplicate. Two different color schemes. I don't know where to pull these from in the API and cannot imagine a way to explain to customers how to set brand settings for their widget and how to ignore these messages Stripe is adding to the dashbaord

novel fern
#

Okay sorry I think I finally see what you mean.
You are saying that some of your Standard accounts connected to your platform are also a Connect platform themselves? And you want to pull their Connect branding settings?
If so that is impossible

storm wraith
#

No

novel fern
#

The picture you took last with the big arrow is called "Connect settings". This is literally only available to a Stripe account that is a Connect platform

storm wraith
#

OK, that is my confusion. OK. To the best of my understanding that account is supposed to be the account we use for testing. It is supposed to be a vanilla test standard account and not a Connect platform so I am imagining that what I am seeing is what a vanialla connected standard account sees. How do I check.

#

We usuallly connect that account to our Connect platform account and test with it

novel fern
#

A "Standard account" can still be a Connect platform. If you give me the account id I can at least tell you quickly

storm wraith
#

really you want me to paste in the account id here?

#

I sent it to you directly

novel fern
#

yes that account is a Connect platform. So someone at your company enabled Connect on that account last year

storm wraith
#

so confused ok

#

where do I go to toggle that OFF

novel fern
#

Impossible 😅

storm wraith
#

OK, I am looking at our other accounts and they are connect accounts too and that just creates confusion. OK, I'll spin up more accounts for testing that are definitely not connect

#

I really never understood how to make standard accounts with the API so just do it in the dash

#

OK bye for now.

#

Thank you for your assistance.