steve-refund-dashboard | Stripe Developers | Page 1

ornate tokenBOT Feb 22, 2024, 10:43 PM

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green bridge Feb 22, 2024, 10:44 PM

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@lament gate let's chat here!

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Just to confirm, you're attempting to create a refund via the Dashboard? Could you share the PaymentIntent ID?

lament gate Feb 22, 2024, 10:46 PM

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That is correct! and here it is pi_3Of20cR3bApNp27I1wQHrWWg

green bridge Feb 22, 2024, 11:03 PM

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Hm, since Connect is involved here, are you on the platform side and logging into the standard account's dashboard or are you logged in to the standard account directly?

lament gate Feb 22, 2024, 11:15 PM

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platform side on the account's dashboard, im an admin trying refund on behalf of account acct_1Nb3wMR3bApNp27I

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So apparently you can initiate the refund from the customer page but not the payment page

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my coworker just did that

ornate tokenBOT Feb 22, 2024, 11:30 PM

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feral agate Feb 22, 2024, 11:42 PM

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steve-refund-dashboard

feral agate Feb 23, 2024, 12:25 AM

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@lament gate I tried a few things and could not reproduce this bug unfortunately but looks like you are unblocked for now. If it happens again I'd recommend flagging as a Dashboard bug to our support team: https://support.stripe.com/contact

#steve-refund-dashboard