guillaume1landr | Stripe Developers | Page 1

ebon daggerBOT Feb 22, 2024, 5:34 PM

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past ridge Feb 22, 2024, 5:34 PM

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Hello do you have the ID of the invoice that this happened for?

wispy arch Feb 22, 2024, 5:34 PM

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in_1ON725GNN1T4yZi6kesQcpwz

past ridge Feb 22, 2024, 5:41 PM

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Yep I do see automatic collection being turned off but an automatic payment happening after. I'll check with my colleagues if we can look in to this but it may need to go to our support team

wispy arch Feb 22, 2024, 5:44 PM

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Alright, I can wait a bit for you to check.

I will eventually have to refund this user, but it seems odd to me that the collection was made after the cancelation was done.

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Would it be possible that the user paid the invoice manually from following a link received by an email?

past ridge Feb 22, 2024, 5:45 PM

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It actually looks like the user manually submitted the payment through out hosted invoice page. Not sure if this request will show up in your dashboard but you may be able to see it here https://dashboard.stripe.com/logs/req_DsMDPn6awW5zdr

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So yes, it looks like they did manually pay it

wispy arch Feb 22, 2024, 5:45 PM

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No request log found with the specified ID.
The log may have passed its retention period.

past ridge Feb 22, 2024, 5:46 PM

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Gotcha, I think requests from the hosted invoice page just don't show up in the logs that you can see

wispy arch Feb 22, 2024, 5:46 PM

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Is having this setting prevent this situation from happening again?

past ridge Feb 22, 2024, 5:47 PM

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I actually think both of those statuses would still allow the invoice to be paid so you'd need to make an API call to cancel the invoice to complete disallow them from being able to manually pay

wispy arch Feb 22, 2024, 5:48 PM

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Thank you so much! I'll look into the api call solution

#guillaume1landr