#deaktomi
median wadi
lofty cargo
Error message:
error: {message: "3D Secure 2 is not supported for the specific transaction.",…}
message: "3D Secure 2 is not supported for the specific transaction."
request_log_url:
"https://dashboard.stripe.com/logs/req_gBRYQZ3o0TD2yh?t=1708525453"
type: "invalid_request_error"
But the same credit card is supporting 3D Secure 2 transactions on other payment systems. And also works on our website if we use Firefox browser instead of Chrome browser.
We used with multiple credit cards from 5 different banks. None of them works and it is not working for our customers as well.
I think this is an issue somehow you are not accepting Chrome somehow. We use 121.0.6167.185 Chrome.
For example this is a payment that is not working: https://dashboard.stripe.com/payments/pi_3OmddXK6zP0rzoRM05lSXKg2
I can send the loom video in DM
remote thistle
Hi there. We don't support plugin users in this discord. We just work with devs who need help on their direct api integrations with Stripe. Since you don't control the Stripe integration code, we can't assist in here. Recommend reaching out to the plugin owner for help on this. Since they own the integration, they can reach out to Stripe support if they deem this to be an issue on Stripe's side
My colleague stated that you already have an open ticket as well
So please continue the chat with support
We help devs with direct api integrations in here
lofty cargo
that co-worker is already at home
I understand but please note: it is has nothing to do with the plugin as this is happening on your website (checkout.stripe.com) and it is owrking from firefox not from chrome
remote thistle
Yeah
lofty cargo
I understand that this is help for API, but then where can I ask for help?
remote thistle
My colleague said you already have an open support ticket
So please continue to get support through that ticket