#madhavi_23060

1 messages · Page 1 of 1 (latest)

dapper pewterBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

pliant zephyr
#

Hello

#

The way coupon duration works is that any Invoices during the period of the coupon will have the discount applied.

#

So if it is a Sub that renews annually, a 4-month coupon would still apply to the first year if the Sub starts/renews during the 4-month period it is applied

#

As that Invoice would receive the discount.

mighty basin
#

I need to have two coupons,

  1. 30% discount for 3 months for Monthly users
  2. 50% discount for a Annual year for the next billing cycle i.e. for the next year it will be 50% off

How do I do that

pliant zephyr
#

So you want the 50% to both apply to the initial payment and the following renewal?

#

Or just the renewal?

mighty basin
#

renewal

#

Just the renewal

pliant zephyr
#

Okay then you either want to use a Subscription Schedule so that coupon is applied upon the renewal, or you can wait until immediately after the Subscription starts and update the Subscription with a coupon that lasts 12 or 13 months so that it covers the renewal period.

mighty basin
#

why can I not apply to the next billing cycle

pliant zephyr
#

I'm not sure what you mean by that?

mighty basin
#

I want to update a subscription

#

for an annual user

#

wherein I can apply discount to the next billing cycle

pliant zephyr
#

You just apply it to the Subscription and make sure the coupon's duration covers the next billing cycle.

#

Like I explained above

mighty basin
#

So basically create a coupon for 12 months?

pliant zephyr
#

Yes