#cornonthecob
reef narwhal
Updating a subscription is possible with Customers can switch plans: https://dashboard.stripe.com/test/settings/billing/portal
quiet granite
yes the problem is that when i toggle this on it still doesnt work
the option to upgrade plan does not appear
ive also looked at the list of limitations as specified in the documentation and I dont think it applies to me
so im wondering if you could help in some way
reef narwhal
Can you share your account ID, so that I can take a closer look at how your customer portal configuration is set up? You can find your account ID by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123
And also an example customer portal link?
quiet granite
hmm ive done it through code
shoudl i give you the code snippet
acct_1NUdiAGJK35igdoB
the products im using are :
- oyster black card subscription
- oyster white card subscription
i want them to be able to switch between the two of them
in stripe dashboard it looks fine so im not suer why its not showing up
reef narwhal
Can you share the customer portal link that the update option doesn't show? The configuration looks fine to me
quiet granite
this is the test user
but either way it should still show it right
if (product_id == current_app.config["WHITE_CARD_SUBSCRIPTION"]):
session = stripe.checkout.Session.create(
customer=stripe_customer_id,
line_items=[{
'price': product_id,
'quantity': 1,
},
{
'price': current_app.config["WHITE_CARD_SIGN_UP_FEE"],
'quantity': 1
}],
mode='subscription',
success_url=f'{current_app.config["WEBSITE_URL"]}/user/stripe/success',
cancel_url=f'{current_app.config["WEBSITE_URL"]}/user/stripe/cancel',
consent_collection={"terms_of_service": "required"},
custom_text={
"terms_of_service_acceptance": {
"message": "I agree to the [Terms of Service](https://www.ostudy.org/termsOfService)"
},
},
allow_promotion_codes=True,
payment_method_collection="always",
)
This is the code snippet
do i need to specify any other options
rain havenBOT
prisma comet
What's the cus_xxx ID you're passing?
quiet granite
its the user that gets created when they go to the checkout session
prisma comet
I know that, but what's the actual ID in the example where it's not working?
quiet granite
oh right let me check
prisma comet
I suspect they have a subscription that is incompatible with the portal: https://docs.stripe.com/customer-management#customer-portal-limitations
quiet granite
cus_PUgajyAjTKvWZ7
this is the test user
the subscription is just a simple subscription
prisma comet
It's currently controlled by a schedule, and those aren't supported in portal today as per the link
That's why they can't update via portal (only cancel)
quiet granite
what is the schedule?
is my checkout session code to create the subscription wrong then?
i havent created any schedule at all
prisma comet
You created a schedule for the subscription here: https://dashboard.stripe.com/test/logs/req_cZ4Xn4jNXRciRq
After the subscription was created via Checkout
quiet granite
okay sorry can you check this live user then
i dont think there should be a schedule for them
cus_PW4lurCb7J3yyU
okay maybe there is....why is it creating a subscription schedule?
how can i change my product to not do this
prisma comet
cus_PW4lurCb7J3yyU
Ok, there's no schedule attached to their subscription
prisma comet
okay maybe there is....why is it creating a subscription schedule?
Why is what? Your integration made that API request, not us. Only you can answer that
quiet granite
```python
if (product_id == current_app.config["WHITE_CARD_SUBSCRIPTION"]):
...
yes but im just following the stripe documentation which is just using this code
and i havent specified any subscription schedules anywhere
only a subscription
unless a schedule is created by default
prisma comet
unless a schedule is created by default
It isn't, no
prisma comet
You created a schedule for the subscription here: https://dashboard.stripe.com/t...
Look at the API request again. Clearly it's initiated by your secret key so something in your code is making that request
quiet granite
Ok, there's no schedule attached to their subscription
wait so for this user you said there is no subscription schedule...so shouldnt this one be working then?
prisma comet
Yep, likely something else preventing it. As per the docs, many limitations. Are you creating these portal sessions via the API? Or just using the no-code flow?
quiet granite
im using the stripe API
portal_configuration = stripe.billing_portal.Configuration.create(
features={
"customer_update": {
"allowed_updates": ["email", "phone"],
"enabled": True
},
"invoice_history": {
"enabled": True
},
"payment_method_update": {
"enabled": True
},
"subscription_cancel": {
"enabled": True,
"mode": "at_period_end"
}
},
business_profile={
"headline": "manage your oyster subscription here"
}
)
Can you share the bps_xxx ID of the session from what screenshot?
quiet granite
would it be the configurations i need to change?
prisma comet
```python
portal_configuration = stripe.billing_portal.Configuration.create(
...
Oh yeah, you're missing subscription_update: https://docs.stripe.com/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update
Looking at this example: https://dashboard.stripe.com/logs/req_Bj0uGwFos1rZrG
It uses bpc_1OmYMMGJK35igdoBxAWxfKF0 which is a configuration, and it doesn't have subscription_update enabled. So seems expected
quiet granite
ohhh silly me let me try this
prisma comet
It looks like you setup the portal configuration on the Dashboard to work as you need?
If that's right, then just omit the configuration parameter when you create your session and it'll use the default Dashboard configuration
quiet granite
oh really? Okay, ill try that since it sounds easier
prisma comet
The configuration parameter just allows you to override that where required
quiet granite
okay that seemed to work! thank you so much !
worked perfectly when i got rid of the config
prisma comet
Awesome!
quiet granite
thanks for the help:)