myoussef-paymentintent-incomplete | Stripe Developers | Page 1

rocky capeBOT Feb 21, 2024, 8:57 PM

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woven robin Feb 21, 2024, 8:57 PM

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https://support.stripe.com/questions/why-am-i-seeing-incomplete-payments-in-my-stripe-dashboard-coming-from-the-magento-module

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myoussef-paymentintent-incomplete

ripe sluice Feb 21, 2024, 8:59 PM

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we are not using Magento

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we are doing api integration using this version
https://docs.stripe.com/upgrades#2020-08-27

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so what is the meaning of incomplete in our case ? is that mean the customer did not pay ? or may be there is another reason ?

woven robin Feb 21, 2024, 9:03 PM

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I'm sorry, this Discord server is aimed at developers who write their own code and understand it. Since you are using a third-party plugin I can't really help much further with this.
But yes an incomplete PaymentIntent usually means the end customer didn't pay, or tried to pay but got a decline for example.

ripe sluice Feb 21, 2024, 9:04 PM

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i did not mention that we are using a third party, i mentioned we are doing api integration, thanks for your help

woven robin Feb 21, 2024, 9:07 PM

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Ah I'm sorry I misread what you said, my bad

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Okay so if you aren't using Magento, how are you integrating exactly?

ripe sluice Feb 21, 2024, 9:17 PM

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never mind, i appreciate that you are loaded,

we are doing integration using .Net and this already done from 2 years ago
we were using this api version "2020-08-27"

but sometimes we got the status is incomplete and we want to make sure that the only reason is customer did not pay (and this can happened for example if the customer close the payment page or something like that)

we need you confirmation if this is the reason and your advise if we should adjust anything

woven robin Feb 21, 2024, 9:20 PM

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status: 'incomplete' does not exist in the API. It's only a term we use in the Dashboard to indicate "this PaymentIntent hasn't bee completed successfully" which means "it wasn't paid".

A PaymentIntent can be incomplete if you create it and then never confirm it in the API (as in the end customer never paid). Or it can be incomplete because they tried to pay but their bank declined the payment for example

https://docs.stripe.com/payments/paymentintents/lifecycle might explain this better

ripe sluice Feb 21, 2024, 9:23 PM

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is there a way to know if it is incomplete because their bank declined ?

woven robin Feb 21, 2024, 9:27 PM

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Yes there would be a failed Charge ch_123, Events such as payment_intent.payment_failed and such

ripe sluice Feb 21, 2024, 9:41 PM

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Thanks a lot, apreciate it

#myoussef-paymentintent-incomplete