wargolchaos | Stripe Developers | Page 1

austere monolithBOT Feb 21, 2024, 4:06 PM

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earnest violet Feb 21, 2024, 4:06 PM

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The hosted UI should set up the external account

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Are you testing this flow in testmode and the bank account form is not showing up?

glacial tulip Feb 21, 2024, 4:22 PM

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Hey thanks for reaching out

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We are doing everything in test mode

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Going through the initial setup for connect and getting the user accounts configured, i changed a setting this morning to allow stripe to collect bank account information and started getting this error "We could not verify your information"

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the workflow completely changed and i dont see the onboarding for setting up a bank account

earnest violet Feb 21, 2024, 4:30 PM

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Where exactly is the "We could not verify your information" error coming from? Is this an API request or is it on the onboarding page?

austere monolithBOT Feb 21, 2024, 4:46 PM

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glacial tulip Feb 21, 2024, 4:57 PM

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Its on the onboarding page

jolly plover Feb 21, 2024, 4:59 PM

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Hello! I'm taking over and catching up...

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Can you provide more details about how the workflow completely changed? Does it go back to the previous behavior if you change the setting back?

glacial tulip Feb 21, 2024, 5:11 PM

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cool np, so we are working on integrating onboarding, we started without the setting toggled on for allow stripe to collect bank account information and then we turned that on, we started getting that error from the stripe UI side.

jolly plover Feb 21, 2024, 5:12 PM

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Right, but what does "the workflow completely changed" mean?

cursive birch Feb 21, 2024, 5:14 PM

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Yo I am here, just catching up on the convo

glacial tulip Feb 21, 2024, 5:15 PM

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Cryton is the main dev working on this, He can provide more details on that

cursive birch Feb 21, 2024, 5:19 PM

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ok, so we are using api to generate an account link type = account_onboarding. Prior to the toggle being changed (that was mentioned above) I was able to walk throught the onboarding process (hosted) just fine. As a matter of fact once I completed all the steps, I was able to comet back with a new link and look and edit details. Once I completed the onboarding workflow also 'charges_enabled' was then set to true.

Ok, now that the toggle was switched. The link makes me enter my email and phone number. revieve text code. And then shows me a page where I need to re enter much of the information that I did prior to the toggle. The difference it, stripe tells me that the information does not match what was provided.

Keep in mind zero code changes where made.

jolly plover Feb 21, 2024, 5:22 PM

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This is for Custom accounts, correct?

cursive birch Feb 21, 2024, 5:22 PM

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custom

jolly plover Feb 21, 2024, 5:23 PM

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Yeah, so when you enable the option to also collect an external account the onboarding process adjusts to account for that, which I believe includes more stringent identity measures, so the changes you mentioned sound expected to me.

cursive birch Feb 21, 2024, 5:27 PM

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So, the next question is how can I rectify the data discrepancy without knowing what is incorrect

#wargolchaos