prasun3663

[granite perch]

👋 happy to help

are you a customer or a merchant?

[simple crag]

Hello @granite perch

[simple crag]

I am a developer and I have integrated few Stripe APIs with the application for one of our client.

[granite perch]

do you have the request ID that failed?

[simple crag]

No

Will it be helpful if the customer ID and card ID are shared?

[granite perch]

customer ID is fine

but it would be better to get the request ID

https://support.stripe.com/questions/finding-the-id-for-an-api-request

or the PI ID

pi_xxxx

[simple crag]

Let me check.

[simple crag]

Since the payment was failed hence no PI ID was created.

[simple crag]

Customer ID: cus_PLpE0Jj81rIIc0

[granite perch]

is this a Checkout Session then?

[granite perch]

then the request ID would be fine

[simple crag]

We are using the following code snippet described in the API document https://docs.stripe.com/api/payment_intents/create

                "amount" => $amount * 100,
                "automatic_payment_methods" => [
                    "enabled" => true,
                ],
                "confirm" => true,
                "currency" => "usd",
                "customer" => $this->customer->id,
                "description" => $paymentIntentdescription,
                'payment_method' => $this->cardToken->card->id,
                "return_url" => url("/return_url")
            ]);```

[granite perch]

but this is an off_session PI

you need to follow this doc and in particular the section I linked to https://docs.stripe.com/payments/save-during-payment?platform=web#charge-saved-payment-method

[simple crag]

How the said issue will be resolved for this customer?

[granite perch]

ok so I double checked

it is an issue with the incorrect zip

[simple crag]

Yes, correct.

[granite perch]

but this means it's an issue with the customer and their bank

basically they must have changed their billing address on file with the bank but not with you

so you have the old billing address which doesn't correspond to the one they have with their issuing bank

[simple crag]

But the customer made a payment with the same zip code and other billing details on 10th Jan 2024 without any error.
PI ID was pi_3OX7ZcDmHBYnaTDQ41RcDDfy

But from Feb onwards they are facing the issue while making payment.

[granite perch]

maybe they changed their billing address

they really need to contact their issuing bank

there's nothing we can do here