satyashetty | Stripe Developers | Page 1

safe flowerBOT Feb 21, 2024, 3:41 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

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teal frost Feb 21, 2024, 3:45 AM

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hello! i would save both fields really

neat scaffold Feb 21, 2024, 3:47 AM

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ok why so, what is the requirment of requires_action which we already know that authentication_requred is the error. I am new to all this so plz explain

teal frost Feb 21, 2024, 3:53 AM

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can you share the PaymentIntent id where you're seeing that state / error?

neat scaffold Feb 21, 2024, 3:53 AM

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ok

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teal frost Feb 21, 2024, 3:58 AM

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so, this PaymentIntent is for an Invoice, that is generated as part of a Subscription. Typically, if you have a Subscription, most PaymentMethods are charged automatically and off-session. If the payment fails or requires 3DS - Stripe can automatically send an email notifying your Customer : https://docs.stripe.com/billing/revenue-recovery/customer-emails

Automate customer emails

Configure Stripe to automatically email your subscription customers when something goes wrong with their payment or payment source.

neat scaffold Feb 21, 2024, 4:01 AM

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ok i got that part. if the customers still do not complete the 3DS after receiving the email from stirpe or they just missed the email & contact our support that their subscription seems to have been canceled . we need to know the reason for the failure. What do u recommend storing both status?

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or we just might want to know the no. of customers whose payments have failed due to some reason & after a say a little while send them reminders . Or redirect them to authenticate & make the pymt. Something on these lines

teal frost Feb 21, 2024, 4:14 AM

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well, you would store both to know what was the last payment attempt error, and to know what's the current state of the PaymentIntent

neat scaffold Feb 21, 2024, 4:19 AM

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Thanks for the update, I am guessing i will have to update the highlighted setting in screenshot shown to get the 3DS email sent to client automatically

teal frost Feb 21, 2024, 4:20 AM

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yep that's correct

#satyashetty