akshayn_01779 | Stripe Developers | Page 1

river heronBOT Feb 20, 2024, 8:55 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

akshay-subscription-webhooks, 4 days ago, 6 messages
akshayn_01779, 4 days ago, 12 messages
akshayn_01779, 5 days ago, 3 messages

flint laurel Feb 20, 2024, 8:57 PM

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Can you share an example checkout session ID where you're not seeing it prefill?

desert vale Feb 20, 2024, 8:59 PM

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Sure! I only have link to session does that help
https://checkout.junglescout.com/c/pay/cs_test_b1RnCO9smvvnXXBAvr2hJfDZ76Sa7Ar76GsVxZ6HVqGRWPuT1cD5r6ajvU#fid1d2BpamRhQ2prcSc%2FJ0hqa3F2YHd3ZHEnKSd2cGd2ZndsdXFsamtQa2x0cGBrYHZ2QGtkZ2lgYSc%2FY2RpdmApJ2R1bE5gfCc%2FJ3VuWnFgdnFafW81TUNzR0xqaj1SaDxEXFFTbk88a0BSNTVKPEdnbDNBPScpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPydocGlxbFpscWBoJyknYGtkZ2lgVWlkZmBtamlhYHd2Jz9xd3BgeCUl

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flint laurel Feb 20, 2024, 9:10 PM

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asking a colleague to take a look too

desert vale Feb 20, 2024, 9:13 PM

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Waiting patiently. Thanks for looking at this.

river heronBOT Feb 20, 2024, 9:44 PM

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spare shore Feb 20, 2024, 9:48 PM

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👋 Stepping in for my teammate

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A previously-used/saved PaymentMethod will only be prefilled in a Checkout Session for 30 mins. We mention this in the note here: https://docs.stripe.com/payments/accept-a-payment?platform=web&ui=checkout#handling-existing-customers

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If you create a brand-new Checkout Session and access it within 30 mins, do you see the prefilled card for this customer?

desert vale Feb 20, 2024, 10:25 PM

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I do not see it. I tried multiple times.

spare shore Feb 20, 2024, 10:32 PM

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Can you create a brand-new Checkout Session now and share the Checkout Session URL with me?

spare shore Feb 20, 2024, 11:03 PM

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@desert vale are you still there?

desert vale Feb 20, 2024, 11:04 PM

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Sure! Give me one moment

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https://checkout.junglescout.com/c/pay/cs_test_b1NZFwQoLAhYwEH4E0lTFPr54xj2Z92Qdwr57lnZQKJrMAvqbuc3XyGhb2#fid1d2BpamRhQ2prcSc%2FJ0hqa3F2YHd3ZHEnKSd2cGd2ZndsdXFsamtQa2x0cGBrYHZ2QGtkZ2lgYSc%2FY2RpdmApJ2p1cWxobHZxbGZSZGlpYHFXYGthYHcnP3F3cGApJ2R1bE5gfCc%2FJ3VuWnFgdnFafW81TUNzR0xqaj1SaDxEXFFTbk88a0BSNTVKPEdnbDNBPScpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPydocGlxbFpscWBoJyknYGtkZ2lgVWlkZmBtamlhYHd2Jz9xd3BgeCUl

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There you go. Thanks again for looking at all this.

river heronBOT Feb 20, 2024, 11:31 PM

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spare shore Feb 20, 2024, 11:34 PM

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Thanks! I'm stumped here. As far as I can tell, it looks like the saved card should be pre filled in this Session

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Give me a few more minutes

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Okay, I've got it! Enlisted some help for this. The reason the Checkout Session isn't prefilling this customer's saved card is due to dynamic tax rates.

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Using dynamic tax rates will always prompt customers to provide billing address details. We don't fall back on their saved payment method + the billing address associated with it so as not to prefill the wrong thing

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@desert vale just want to make sure you see this!

desert vale Feb 20, 2024, 11:48 PM

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Thank you so much, that solves a lot of things for us.

spare shore Feb 20, 2024, 11:49 PM

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Sure thing! Thanks again for your patience while we investigated

#akshayn_01779