phant | Stripe Developers | Page 1

still canopyBOT Feb 16, 2024, 3:06 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

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native lodge Feb 16, 2024, 3:07 AM

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They are both event to notify your when a payment is unsuccessful. The difference is the object type that you receive in the webhook event

deft maple Feb 16, 2024, 3:07 AM

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yeah so when a subcription is cancelled which one is called?

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sorry

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not cancelled but failed

native lodge Feb 16, 2024, 3:07 AM

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invoice.payment_failed gives you an invoice object, whereas payment_intent.payment_failed gives you a payment intent object

deft maple Feb 16, 2024, 3:08 AM

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yeah so when a subcription renewal has failed which one is called?

native lodge Feb 16, 2024, 3:08 AM

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https://docs.stripe.com/api/events/types#event_types-customer.subscription.deleted you should listen to this event if you want to get notified when a subscription is cancelled

Types of events | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

deft maple Feb 16, 2024, 3:09 AM

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i mean for failed

native lodge Feb 16, 2024, 3:09 AM

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https://docs.stripe.com/billing/subscriptions/webhooks refer to this page to learn more about using webhooks to receive notifications of subscription activity.

deft maple Feb 16, 2024, 3:10 AM

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got it thanks

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but if the subcription fails on first attempt will it go to this event payment_intent.payment_failed

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cause when i tried it did not

native lodge Feb 16, 2024, 3:18 AM

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What's the subscription ID?

deft maple Feb 16, 2024, 3:21 AM

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i was using test clock

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sub_1OkHLPCqhyxGoBc4V4AOj2bx

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but if the subcription payment fails on first attempt will it go to this event payment_intent.payment_failed ??

native lodge Feb 16, 2024, 3:28 AM

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The invoice was paid successfully

deft maple Feb 16, 2024, 3:28 AM

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dude previously it failed

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after it i made it successful

native lodge Feb 16, 2024, 3:28 AM

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Ok, I know where the confusion is

deft maple Feb 16, 2024, 3:28 AM

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one first failed attempt it did not call this event payment_intent.payment_failed

native lodge Feb 16, 2024, 3:29 AM

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For backward compatibility reason, when invoice.payment_action_required happens, another invoice.payment_failed will also be fired at the same time.

deft maple Feb 16, 2024, 3:34 AM

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but when first time subcription payment fails on first attempt will it go to this event payment_intent.payment_failed

native lodge Feb 16, 2024, 3:34 AM

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What's the subscription ID?

deft maple Feb 16, 2024, 3:34 AM

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sub_1OkHLPCqhyxGoBc4V4AOj2bx

native lodge Feb 16, 2024, 3:35 AM

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and what's the payment intent ID?

deft maple Feb 16, 2024, 3:42 AM

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not sure about that

native lodge Feb 16, 2024, 3:42 AM

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You said you received a payment_intent.payment_failed, so what's the event ID?

deft maple Feb 16, 2024, 3:43 AM

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no i did not receive

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this event got triggered invoice.payment_failed

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one first new subcription

native lodge Feb 16, 2024, 3:44 AM

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Ok, I believe I already explained invoice.payment_failed
->
For backward compatibility reason, when invoice.payment_action_required happens, another invoice.payment_failed will also be fired at the same time.

deft maple Feb 16, 2024, 3:45 AM

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will this also be fired, payment_intent.payment_failed ?

native lodge Feb 16, 2024, 3:45 AM

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No

deft maple Feb 16, 2024, 3:57 AM

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what does this mean > For backward compatibility reason

native lodge Feb 16, 2024, 3:59 AM

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There are some old integrations that reply on invoice.payment_failed for payments that requires 3DS.

deft maple Feb 16, 2024, 4:00 AM

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so can you tell me this which event to use whenever a subscription fails

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first attempt or second atempt or any failures

native lodge Feb 16, 2024, 4:01 AM

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https://docs.stripe.com/billing/subscriptions/webhooks#payment-failures

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Still listen to invoice.payment_failed, and check whether the underlying payment_intent status is requires_payment_method

deft maple Feb 16, 2024, 4:06 AM

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so if this is called invoice.payment_failed, it will be on first just like said here?

native lodge Feb 16, 2024, 4:08 AM

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Yup, check if it's requires_action

deft maple Feb 16, 2024, 4:09 AM

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so after first payment starting from second payment this invoice.payment_failed wont be called?

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there?

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helloo??

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can you please respond

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helloooo?

native lodge Feb 16, 2024, 4:39 AM

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It depends, when a payment requires 3DS, the same invoice.payment_failed will be fired.

still canopyBOT Feb 16, 2024, 4:57 AM

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deft maple Feb 16, 2024, 5:03 AM

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heyy orakaro

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can u tell me this: if the subcription fails on first attempt will it go to this event payment_intent.payment_failed ??

bleak robin Feb 16, 2024, 5:05 AM

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Hi there, taking over here

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Yes it should. You can test it in Test mode 🙂

deft maple Feb 16, 2024, 5:12 AM

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i did test, but it did not🤧

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thats what i got concerned about

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at subcrition start when faled it did not trigger payment_intent.payment_failed

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instead this got triggered invoice.payment_failed

bleak robin Feb 16, 2024, 5:13 AM

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Okie can you give the Subscription Id?

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Let me take a look

deft maple Feb 16, 2024, 5:13 AM

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sub_1OkHLPCqhyxGoBc4V4AOj2bx

bleak robin Feb 16, 2024, 5:23 AM

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Ah I see, so the first Payment Intent was requires_action

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https://dashboard.stripe.com/test/events/evt_3OkHLPCqhyxGoBc403zLta3I

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

deft maple Feb 16, 2024, 5:37 AM

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so why didnt this get triggered on the first failure?payment_intent.payment_failed

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basically ran this command

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with failure card

bleak robin Feb 16, 2024, 5:40 AM

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Because that's not actually a failure, but more of a requires_action. The PaymentIntent is is requires_action state

deft maple Feb 16, 2024, 5:41 AM

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ohh so the customer will have to retry it or strip will retry the payment?

bleak robin Feb 16, 2024, 5:42 AM

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The customer will have to retry (and you would need to notify them and present them some UI to retry). It's how to handle the requires_action status

deft maple Feb 16, 2024, 5:42 AM

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oh got it thanks

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where will this status be present?

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is it subscription status?

bleak robin Feb 16, 2024, 5:43 AM

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It's the Payment Intent status

deft maple Feb 16, 2024, 5:43 AM

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got it thanks

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do it listen to both events payment_intent.payment_failed && invoice.payment_failed

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or any one, what do u suggest

bleak robin Feb 16, 2024, 5:53 AM

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Um it's up to what you want to do. Keep in mind those are 2 different objects. Which mean ie. if you have a PaymentIntent standalone, without Invoice, you will only receive payment_intent.payment_failed

deft maple Feb 16, 2024, 5:59 AM

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and if invoice is there both events should hit right?

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