thorsten1422

[potent pecan]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• thorsten1422, 2 hours ago, 8 messages

[regal compass]

👋 happy to help

you don't actually use the refunds API

you would use the sources API as described in the doc that @lapis saffron sent you in the previous thread

https://docs.stripe.com/sources/sepa-credit-transfer#refunding-payments

[winged vine]

I am puzzled. the link you provided contains information about how to provide the refund information etc. but not how to actually refund the money.

In the first paragraph it is stated this can be done via dashboard or via api. Following the api link i am redirected to https://docs.stripe.com/api/refunds/create

Our default API version is quiete old (2019-12-03), is this something that has been introduced with a more recent version of the api?

[regal compass]

what coding language do you use?

[winged vine]

ruby

[regal compass]

this code is on that same page

  'src_xxxx',
  {
    sepa_credit_transfer: {
      refund_iban: 'XXXX',
      refund_account_holder_name: 'YYY',
    },
  },
)```

once you do that

you create a refund with the source https://docs.stripe.com/api/refunds/create#create_refund-source

param

the same ID as the one you just updated

my understanding is that the refund should happen automatically if the refund_iban is added and the source is consumed

anyways, that's the extent of my knowledge on the matter, this a very particular integration flow that has been deprecated for a while. If you need anymore help on the matter it's best to contact https://support.stripe.com/?contact=true and someone more specialized in this area would get back to you with more accurate information

[winged vine]

the source already has the refund_iban and the refund_account_holder_name assigned.

I can't open the link https://docs.corp.stripe.com/api/refunds/create#create_refund-source, the page stays white

We were redirected from the support team to this channel.

😀

[regal compass]

sorry this is the correct link https://docs.stripe.com/api/refunds/create#create_refund-source

they shouldn't have

would you mind sharing your account ID? I could look up your ticket and escalate it with the right team

[winged vine]

is there a way to view the stripe api docs for the most recent version and not for the default api version of our account?

[regal compass]

try in incognito

[winged vine]

even with incognitio your link redirects me to https://docs.stripe.com/api

Account id is acct_17kxHGJUVXJUyZ8z

[regal compass]

oh that's basically because it's a gated feature

again that's why it's essential to continue this conversation with the right team

we won't be able to provide you with the necessary help here

would you mind sharing your account ID?

[winged vine]

Account id is acct_17kxHGJUVXJUyZ8z

[regal compass]

when was the last time you received a reply on this topic?

[winged vine]

The last answer was three days ago

[regal compass]

I was able to find it

[winged vine]

👍

should be ID #06600380

[pliant shoal]

👋 stepping in here.

Can you share the Source ID that you are trying to refund funds from?

[winged vine]

Yes. We have multiple cases like this but src_1ImLlxJUVXJUyZ8zIlZVeDw7 is a good example.

[pliant shoal]

Thanks, looking

Okay and for that Source you want to issue a new refund?

And you do or don't want to use the currently collected refund information?

Ah okay that Source has been consumed. Presumably it was detached from a Customer already?

[winged vine]

We want to return the money added at 15.01. back to the customer. I think the refund information is up to date, so this could be used

yes

[pliant shoal]

Yeah okay you are unfortunately in a not-great spot. Basically because you have your refund attributes here set to manual, the funds were not immediately sent back to your customer when we received them. Also, since the Source is consumed, you can't touch anything with the Source.

So, what is going to happen is ~3 months after the funds come into the Source they will be swept into your account balance.

You will then (or now) need to refund your customer outside of Stripe for these funds.

You can't actually do anything with this Source at all at this point.