#lev-account-copy
grim pasture
lofty lodge
lev-account-copy
@raw stump we have https://docs.stripe.com/payments/account/data-migrations/pan-copy-self-serve which allows copying Customer and related card data.
Nothing else can be copied. So you can't copy historical payments, invoices, payouts, etc. You would start fresh on that new account
raw stump
Thanks @lofty lodge. Question is: old stripe account is Jobber's Stripe instance (https://getjobber.com/). We are moving to our own Stripe account (owned by my company), that we will process ourselves. Is it possible to copy the data from a Stripe instance that is not ours (other processor) to our own new Stripe instance?
lofty lodge
https://docs.stripe.com/payments/account/data-migrations/pan-import we support import customer and card data from another processor too. Nothing else can be copied.
but you just said Jobber had a Stripe account so I don't really get why you mention another processor
raw stump
We use Jobber to manage our business - they used their own Stripe instance. We are replacing Jobber, and using our new Stripe account. How do we copy data from the old stripe account if it is owned by Jobber?
lofty lodge
Okay so that's exactly what I explained above. We can support copying customer and card data (if Jobber agrees). Nothing else can be copied. Please work with our support team for further help: https://support.stripe.com/contact
raw stump
Is it possible for Stripe to help Jobber agree to this? We will be terminating our relationship with Jobber and moving to a new system, so I imagine that will be a difficult conversation (please give us a copy of our Stripe info so that we can cancel Jobber and move on)
lofty lodge
Please work with our support team for further help, I can't really answer that sorry
raw stump
How do I contact our support team? They directed me here to Discord