maciek_86712 | Stripe Developers | Page 1

raven yarrowBOT Feb 14, 2024, 5:48 PM

#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

maciek_86712, 1 hour ago, 10 messages

obsidian drum Feb 14, 2024, 5:48 PM

#

Hello! Can you provide full context and your new question here?

dry widget Feb 14, 2024, 5:49 PM

#

I can copy conversation 🙂

#

I am on this screen that tells me: 'Micro-deposits initiated'. But when I close the browser tab I will never get a microdeposit - it looks I need to click 'Continue with XXX' to really initiate microdeposit.

obsidian drum Feb 14, 2024, 5:55 PM

#

In test mode specifically?

dry widget Feb 14, 2024, 5:55 PM

#

Here I am pasting the screen from test environment only for reference. I have tested this behaviour on live data twice

#

So this is not related to test mode

obsidian drum Feb 14, 2024, 5:55 PM

#

So is this basically a bug report?

dry widget Feb 14, 2024, 5:57 PM

#

I am not sure - maybe there is something I can change to be able to start microdeposit verification right after I will provide account details?

obsidian drum Feb 14, 2024, 5:57 PM

#

There's nothing you can do to change anything in this particular flow. I recommend you write in to Stripe support with this bug report: https://support.stripe.com/contact/email

#

That way you can get followup messages when the status of the issue changes.

dry widget Feb 14, 2024, 5:59 PM

#

Can you test this on your own? Maybe you are able to verify events that are triggered when you are going to this screen?

obsidian drum Feb 14, 2024, 5:59 PM

#

I'm not sure I understand, I thought you already confirmed the behavior?

dry widget Feb 14, 2024, 6:02 PM

#

Yup, but my question is if this is how microdeposit flow works?

obsidian drum Feb 14, 2024, 6:04 PM

#

Sorry, I'm not following. This is the flow where microdeposits get sent to enable bank account validation, yes.

dry widget Feb 14, 2024, 6:06 PM

#

Yup, exactly - this the the second step of microdeposit verification right after I will provide my account details.

obsidian drum Feb 14, 2024, 6:08 PM

#

I think we might be talking past each other; I feel like I'm misunderstanding what you're asking/saying. My current understanding is that, when going through this flow, you've found that the step that says "micro-deposits initiated" doesn't actually send the micro-deposits. To actually send them you need to press the continue button. You've confirmed this behavior in both test and live mode, and you're reporting the issue as a bug, which should be done by contacting Stripe support.

#

Do I have that right, or am I misunderstanding something?

raven yarrowBOT Feb 14, 2024, 6:12 PM

#

dry widget Feb 14, 2024, 6:13 PM

#

Yup you are basically right. The only thing that I want to confirm before I will contact Stripe support and wait for answer/fix is if this is really how it works(if there is really a bug) because tomorrow we are gonna release a feature that use micro-deposits to our production servers and I need to know if because of this we should postpone the release.

obsidian drum Feb 14, 2024, 6:14 PM

#

If the step that says "micro-deposits initiated" doesn't actually initiate them that sounds like a bug to me, yeah. It's up to you, based on the current behavior, if you want to pospone your release or not, but I recommend you report the bug to support ASAP regardless.

dry widget Feb 14, 2024, 6:14 PM

#

Okay

#maciek_86712