#kevin.pedroza.cl
grave notch
alpine palm
Can you share the subscription ID?
worldly zephyr
Do you want me to send you a subscription ID of Live mode?
alpine palm
Let's chat here
Also, one of the members of my team who as the Admin role tried to change the settings of retries for subscription invoices in TEST mode but it doesn't allow us to change it. Is it possible to change that in Test mode but not in Live mode? We want to test new custom retry policies or moving to Smart Retries but want to test our implementation before taking any decision to change it in Live mode.
yes
worldly zephyr
Okay, hold on. I'l grab one for you
alpine palm
Is it possible to change that in Test mode but not in Live mode? We want to test new custom retry policies or moving to Smart Retries but want to test our implementation before taking any decision to change it in Live mode.
I don't think its possible to just change it for test mode unfortunately.
Also, we mainly know about the API related stuff, for dashboard queries you'd need to talk to our support team
https://support.stripe.com/?contact=true
worldly zephyr
I see. Well, I'll contact the Support team
This is a subscription ID: sub_1MWBVOKisS78xILJoDIKRgPG
This is the last invoice: in_1Oh2nVKisS78xILJk3BwheLD.
And the only two charge attempts:
- ch_3Oh3k2KisS78xILJ0bQUHUU4 (1st)
- ch_3Oh3k2KisS78xILJ0OrsENkX (2nd)
@alpine palm
alpine palm
Still looking.. give me a few..
@worldly zephyr so looks like your custom retry policy is one retry the day after original payment failure
so we're following exactly what your retry policy is telling Stripe
Stripe only attempts multiple retries automatically if you use Smart Retries policy
Otherwise you'd need to configure the custom policy yourself for how many retries you want and when
worldly zephyr
so if I put 3 rule items that says "Retry 1 day after...", Stripe will attempt to charge 4 times before stopping, right?
alpine palm
correct
worldly zephyr
Thank you so much, dude. I didn't find this kind of clarification in the docs!