birdy247 | Stripe Developers | Page 1

tender widgetBOT Feb 14, 2024, 12:48 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

birdy247, 1 day ago, 22 messages

slender coral Feb 14, 2024, 12:48 PM

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hi there!

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I'm not sure I understand. can you give more details?

exotic pine Feb 14, 2024, 12:48 PM

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Hi, sorry, I didnt give all the info

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We have a customer who is getting a bit upset because their payment keeps failing

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They say their card is fine and they spoke to their bank

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Is there anything you can see?

slender coral Feb 14, 2024, 12:50 PM

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having a look

exotic pine Feb 14, 2024, 12:50 PM

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Thank you

slender coral Feb 14, 2024, 12:54 PM

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I can only say what's shown in the dashboard:

Tell the customer to try a different payment method, or they can contact their issuing bank for more information.
if you need a deeper investigatino into this, you can try asking Stripe support directly: https://support.stripe.com/contact

#birdy247