#sinduri_akshay
random gazelleBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
calm grail
That looks like an error in Klarna
I don't open PDF. Can you share the PaymentIntent Id here?
shell elm
pi_3Oi317Iek2Zrihej18ff93jx
calm grail
Alright we don't have any information from our side except that Payment is marked failed by Klarna
You could get your customer to reach out to Klarna to clarify
random gazelleBOT
shell elm
oh
But in our plugin, Klarna is integrated through Stripe , not a direct integration with Klarna
lyric bone
What Plugin are you using? can you share a reference of it ?
shell elm
So, Stripe should help us to identify the payment related issues
https://wordpress.org/plugins/payment-gateway-stripe-and-woocommerce-integration
Its developed by our team, and one of our customer reported the issue.
lyric bone
They maybe need to reach out to their Klarna provider and see why they coudln't proceeded the payment
The error we got from Klarna is that: Customer cancelled checkout on Klarna
You can see this in the webhook event evt_3Oi317Iek2Zrihej1alft0Yl
shell elm
Nop, I've also experience the same isseu few days agoo!!!
I wan not cancel the checkout, when redirect to Klaran hosted page it shows the address error!!!
I've contacted your team on that case and they said its dye to invalid address!!!But we received the same issue even after cehckout with valid address,!!
During a payment our plugin communicate with Stripe and Stripe then communicate with Klarna, so whatever the case Stripe should recognise what will be the response from Klarna and why it's fail
lyric bone
so whatever the case Stripe should recognise what will be the response from Klarna and why it's fail
According to the screenshot you are sharing, it's a Klarna issue and not Stripe
It seems that Klarna wasn't able to recognise your address
Invite your customer to change their network, are they using a VPN for example ?
On Stripe Side I'm not seeing any paritcular issue
You should invite your customer to reach out to Klarna and see why they couldn't complete a payment on their account.
shell elm
Checkout address is passed through Stripe API right?
Then the address handling and passing those info to Klarna is handle by the Stripe itself right?
lyric bone
No the error message you are seeing is that Klarna isn't able to detect the real address of the Customer
Did you invite your customer to reach out to Klarna and see what is the issue with their account ?
random gazelleBOT
shell elm
How to contact Klarna?
livid cove
hi! I'm taking over this thread.
if this is a payment made though Stripe, I recommend asking Stripe support directly: https://support.stripe.com/contact