phant | Stripe Developers | Page 1

oblique zephyrBOT Feb 14, 2024, 5:24 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

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and 3 more

crystal dome Feb 14, 2024, 5:26 AM

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Did you specify a Customer and they have a balance already?

quasi pilot Feb 14, 2024, 5:37 AM

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yes i specified a customer

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i dont know how the balance got credited

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i dont need balance

crystal dome Feb 14, 2024, 5:37 AM

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Does the Customer have balance beforehand? You can check the Dashboard

quasi pilot Feb 14, 2024, 5:43 AM

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where do i see the balance in the dashboard

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how does the balance even get credited

crystal dome Feb 14, 2024, 5:47 AM

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Okie, can you share the Checkout Session Id you created first?

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cs_test_xxx

quasi pilot Feb 14, 2024, 5:47 AM

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cs_test_b19Ey90YvuoNQWl852rorOqSKcMssIE6uuL54JsBIbR9hGc0IDcy2h1GEG

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this one?

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there?

crystal dome Feb 14, 2024, 6:00 AM

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Will look in a few mins, sorry

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https://dashboard.stripe.com/test/logs/req_a1nUQCmGWcjnyi you specified a customer here. This Customer has a balance already.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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If you want to test, you can just create a new Customer and use the newly created one instead

quasi pilot Feb 14, 2024, 6:03 AM

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where is it , i connot see the balance

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can you send me a image of that section

crystal dome Feb 14, 2024, 6:06 AM

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open the Customer on your Dashboard

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cus_PYatfGUfImTW9f

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Look at "Invoice credit balance"

quasi pilot Feb 14, 2024, 6:08 AM

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oh i dont want to accumalate or use the balances

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how can i stop that

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if we cancel , done no accumulating nothing, i dont these to credited and applied, not something i want, idk why even is it automatically present

crystal dome Feb 14, 2024, 6:14 AM

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No you can't, the balance will automatically apply https://docs.stripe.com/invoicing/customer/balance

Customer credit balance

Learn how to work with customer credit balances.

quasi pilot Feb 14, 2024, 6:14 AM

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why?

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i dont need balance

crystal dome Feb 14, 2024, 6:15 AM

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This is just Test mode and you are testing right? You can just create a new Customer

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and forget this one

quasi pilot Feb 14, 2024, 6:15 AM

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but when i go for production wont it act the same?

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i mean using real mode

crystal dome Feb 14, 2024, 6:21 AM

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It will yes, if the customer has the balance

quasi pilot Feb 14, 2024, 6:22 AM

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i dont want that

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if that user cancels it should just cancel

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i dont want remaining days balance to be added

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please help me here

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there?

crystal dome Feb 14, 2024, 6:36 AM

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Sorry I have explained above, that's the default behavior and you can't stop a customer to use their available balance

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They have their balance and it gets priority to offset to their next Invoice

quasi pilot Feb 14, 2024, 6:37 AM

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so if they cancel a monthly subscription in between a month, balance will be credited into their account?

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its not about using the balance i dont want to credit balance into their account when they cancel their subscription

crystal dome Feb 14, 2024, 6:40 AM

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They are expected to have a balance aren't they? Because they paid for the full month and cancel it half way. There is a portion they paid but haven't used your service

quasi pilot Feb 14, 2024, 6:46 AM

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but we are providing access for that full month

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thats what subscription means until the end u will get the access, if u even cancel in between

crystal dome Feb 14, 2024, 6:47 AM

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Okay can you share the Cancel Subscription request?

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Did you set prorate to false there?

quasi pilot Feb 14, 2024, 6:48 AM

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no i didnt

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what would that do

crystal dome Feb 14, 2024, 6:52 AM

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It will disable proration and probably won't generate balance. Can you test it again?

quasi pilot Feb 14, 2024, 6:56 AM

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how do i add this option?

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any reference?

crystal dome Feb 14, 2024, 7:02 AM

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Here https://docs.stripe.com/api/subscriptions/cancel#cancel_subscription-prorate

Cancel a subscription | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

quasi pilot Feb 14, 2024, 7:04 AM

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i cannot see anywhere where i can set prorate to false

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proration_behavior: 'none'

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is it this?

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i see that its only used when updating, and nothing else

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can you please guide me on when its cancelled how to not add the balance

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hellooo????

crystal dome Feb 14, 2024, 7:20 AM

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Hmm did you see the link above?

quasi pilot Feb 14, 2024, 7:20 AM

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yes i did see

crystal dome Feb 14, 2024, 7:20 AM

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It has the prorate parameter

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is a boolean

quasi pilot Feb 14, 2024, 7:22 AM

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but its not shown where to use it

crystal dome Feb 14, 2024, 7:22 AM

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What do you mean where? It's a parameter you pass in when you cancel a Sub

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How are you calling the Cancel Subscription API?

quasi pilot Feb 14, 2024, 7:23 AM

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its happening with customer portal

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i did not build a cancellation api

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im just listening the event when cancelled

crystal dome Feb 14, 2024, 7:25 AM

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When you choose Cancel from Dashboard, did you not choose "Pro-rated..." here?

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Any, let's use API, and explicitly specify the prorate = false, to be sure not to create a balance

quasi pilot Feb 14, 2024, 7:30 AM

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ohh checking

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where is this done?

crystal dome Feb 14, 2024, 7:36 AM

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The Dashboard. But as I mentioned let's use the Cancel Subscription API for sure

quasi pilot Feb 14, 2024, 7:38 AM

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then i have to create a dashboard myself

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i dont want that

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dont i have a option to turn if off even when the subscription plan is created?

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come on please its been long since the query has been raised', can you please provide something

crystal dome Feb 14, 2024, 7:51 AM

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I meant to call the Cancel Subscription API directly. Why would you need to create a Dashboard? To Cancel a Subscription, you simply can call the API using your secret key, correct?

quasi pilot Feb 14, 2024, 7:53 AM

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so i can just do that right away?

crystal dome Feb 14, 2024, 7:53 AM

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Yeah

quasi pilot Feb 14, 2024, 7:53 AM

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have to create a cancel subcription api, cannnot use one from customer portal?

crystal dome Feb 14, 2024, 7:54 AM

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Yes if you are cancel the Subscription yourself. Are you letting your customer to cancel via Customer Portal?

quasi pilot Feb 14, 2024, 8:01 AM

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customer will cancel it

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from here

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crystal dome Feb 14, 2024, 8:07 AM

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Okay, then you want to setup a Billing Portal Configuration that disable proration, then provide it to your customer

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https://docs.stripe.com/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_cancel-proration_behavior

Create a portal configuration | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

quasi pilot Feb 14, 2024, 8:15 AM

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i should set create_prorations: "none" in this?

crystal dome Feb 14, 2024, 8:16 AM

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No, subscription_cancel.proration_behavior to none

#phant