#laura_md88
jovial coral
whole rapids
@sturdy radish let's chat here
whole rapids
Can you share more details about what you're trying to do? Which guides have you followed and where are you blocked?
sturdy radish
I just saw that the account I have linked won’t accept ach payments anymore. I’ve only received one payment, and it was via ach, so I don’t understand why it says it doesn’t accept them
I’m trying to link an account to receive a payment, and get an error stating not eligible
sturdy radish
I don’t know what you mean by developer, I have an account with stripe, and this is one of the avenues it says you can reach out to for help. It’s saying I have to add something, I don’t really understand
I’m about to send a few pics
whole rapids
By developer, I mean if you're building an app that integrates with Stripe to collect payments.
sturdy radish
Yes, I’m a developer then.
They only work with stripe
This would be easier if I had more experience, but I don’t
whole rapids
I just saw that the account I have linked won’t accept ach payments anymore. I’ve only received one payment, and it was via ach, so I don’t understand why it says it doesn’t accept them
This sounds like you're having an issue with receiving funds/payouts from Stripe. Is that accurate?
sturdy radish
No, I’m unable to link an account with stripe due to an error
It’s telling me I have to setup a source
And I don’t get it
whole rapids
No, I’m unable to link an account with stripe due to an error
Where are you trying to link this account?
sturdy radish
I’m trying to link an Aven account to stripe to receive payments
whole rapids
Are you trying to do this via the Dashboard?
sturdy radish
No
whole rapids
Can you share exact details of how you're trying to add this?
sturdy radish
I click on redeem in the Aven app to link stripe
whole rapids
I recommend contacting Aven support, as it sounds like there's an issue with functionality on their end, not on Stripe's end.
sturdy radish
It’s not on their end
I already told you on my stripe account it says my account doesn’t accept ach payments
I was going to send you a screenshot but you said not to
It’s not Aven it’s stripe
whole rapids
If there's an error you see on the Dashboard about accepting ACH payments, I recommend reaching out to our Support team about this: https://support.stripe.com/contact/
sturdy radish
I have reached out to support, for over a week I’ve been trying to get help and they haven’t even given one suggestion on how to fix it
That’s why I reached out here
Because I’m frustrated and at the end of my rope
Why is it so hard to get help with stripe? It should not be this difficult
Everyone just wants to pawn me off
whole rapids
We can't help with account status or requirements in this channel, unfortunately. Only our support team can assist with these kinds of questions.
This channel is limited to questions about writing code that integrates with Stripe
whole rapids
Similarly, we can't help with account settings for enabling external accounts.