#phant

1 messages · Page 1 of 1 (latest)

magic pikeBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

  • phant, 10 hours ago, 44 messages
  • phant, 5 days ago, 26 messages
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    and 1 more
burnt parcel
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Hi 👋 I'm not sure what you mean by "all the saved amount using the special subscription". Like are you trying to cancel a Subscription early and charge the Customer for prorated amounts? If so, is our proration logic not doing what you're hoping?

Or am I way off and you want to process a one-off payment of some sort?

proud holly
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Yeah basically I want to charge some amount before cancellation

burnt parcel
proud holly
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I would need a invoice to let customer know about that when successful

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There?

burnt parcel
proud holly
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No worries

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But can you let me know how to redirect them to this payment intent url when they click on Cancel subscription button on strip payment page

burnt parcel
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Huh, what payment page, what cancel subscription button?

proud holly
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this billing page

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on click of cancel i want to bring up the payment page to pay first before cancel

burnt parcel
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Okay, the Customer Portal. You can't do that, the Customer Portal doesn't offer that feature (I thought you had built your own flow that you were trying to add this behavior to).

proud holly
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ohh i see

burnt parcel
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You would need to build your own flow and UI for allowing customers to cancel their Subscriptions if you want to force them to pay before the Subscription can be canceled.

proud holly
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i see, how do i do that, do you have any reference for that?

burnt parcel
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Which part? There's quite a bit to that. Building an Invoice flow following the guide I linked previously, tying that into a UI that you build, and then cancel the Subscription when you deem it's appropriate to do so within the context of your business flow.

proud holly
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want to build this page so that i can customie cancel option

burnt parcel
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Okay, what part do you need guidance on? I can't lay out the entire process of hosting a page here, but I may be able to help if you're running into problems and can share what those are.

proud holly
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i want to know how to start building this

burnt parcel
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Sorry, that's way too vague. If you're not familiar with building your own webpages, you may want to start by looking at basic tutorials or consider bringing on a devleoper who has experience doing that.

proud holly
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no i can build this website but i want to know the events or redirecturls to be passed on click of cancel plan etc

burnt parcel
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What exactly do you want your business logic to be for that flow?

proud holly
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i would build that customer portal, but what should i do when they click on cancel button?

burnt parcel
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That depends on what you want to happen. Do you want to cancel the Subscription and then try to process a one-time Invoice, if so you do things in that order. If you want a different order then you build that. I can help explain what you need to do to techincally build the flow you want, but I can't tell you what your business logic should be as that is a decision for you to make.

proud holly
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just this for now - want to cancel the Subscription

burnt parcel