anarkali_42928 | Stripe Developers | Page 1

static hamletBOT Feb 13, 2024, 1:08 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

anarkali_42928, 1 hour ago, 64 messages
anarkali_42928, 2 hours ago, 11 messages

tawdry hound Feb 13, 2024, 1:09 PM

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hi not sure what you mean by that. Generally it's the issuer(the customer's bank) who requires 3DS to happen(due to regulatory requirements for example) so in general the answer is no.

regal seal Feb 13, 2024, 1:12 PM

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one of our customers reported an issue as their Transactions are declined due to 3DS authentication

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and at Microsoft D365 MOTO (card not present) enviormnet they cant do 3DS authentication

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so they want to disable that

tawdry hound Feb 13, 2024, 1:13 PM

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if you're processing the payment as MOTO make sure you have spoken to our support team to get access to the feature for that and pass the correct API parameters to flag the payment as MOTO.

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https://support.stripe.com/questions/mail-order-telephone-order-(moto)-transactions-when-to-categorize-transactions-as-moto

regal seal Feb 13, 2024, 1:15 PM

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You mean , if we pass flag as MOTO that supress 3DS Authentication ?

#anarkali_42928